Bilingual Legal Customer Service Representative (WFH 11am-8pm EST)

Description

We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you!

Legal Customer Service Representative

We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment.

Key Responsibilities

Manage a high-volume of client interactions within a structured call center environment.
Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.
Working with collections agencies via phone to obtain documentation of settlements.
Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
Uploading these documents to our system.
Other ad hoc tasks as needed.
This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding between 9am EST -6pm EST).

Skills, Knowledge and Expertise

Minimum of 1-year office support experience
Possess superior organizational and time-management skills
Must be computer literate: Ability to easily learn the Firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
Fluent in Spanish
Experience with Salesforce a plus

Benefits

Compensation is competitive and commensurate with expertise and previous experience
Training & Guidance
Medical, Dental & Vision Benefits
401K Benefits with Employer Match
Paid Time Off (PTO)
Business Casual Dress Code
An incredible team of smart and supportive people!

About Law Offices of Robert S. Gitmeid & Associates

The Law Offices of Robert S. Gitmeid & Associates, PLLC is a consumer-advocacy law firm based in New York City. Our practice is dedicated to providing first-rate legal representation to clients who face various challenges from their creditors. Our law firm employs creative legal strategies and theories that are at the cutting edge of consumer law, giving our clients an advantage when dealing with large, and often aggressive, creditors. With our clients, we confront their legal challenges together, unravel the seemingly complex issues of consumer law, and ultimately improve the quality of their lives once again.

Similar jobs