Bilingual Receptionist - Call Center

About Heartland Health Center:

Heartland Health Center provides comprehensive medical, dental, and behavioral health care services to Grand Island and surrounding communities. As an integrated care clinic, our providers work collaboratively to serve all aspects of patients' health care needs. Heartland believes that that exceptional, compassionate care should be accessible and affordable for all.

Position Description:

The Call Center Receptionist's primary role is to answer incoming calls for general inquiries and our Medical, Behavioral Health, and Dental Clinics. The Receptionist will schedule patients, transfer calls to the appropriate party, or send a message through the Electronic Health record system as appropriate.

This position will occasionally provide front desk support by checking patients in for appointments and entering in required demographic, insurance, and income information into the patient's electronic chart. This position is key in the patients experience in the clinic and requires a high degree of professionalism and customer service.

Qualifications:

• Bi-Lingual in English and Spanish
• CNA/MA experience preferred
• Computer literate in electronic mail, word processing, office management system software, and the Electronic Health Record System
• 2-3 years of customer service experience preferred.

Schedule

Monday-Friday: 8:00 am - 5:00 pm, 1 hour lunch

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person