Bilingual Receptionist / Intake Specialist

About Us: Solutions Law Iowa is a growing law firm focused on family law and immigration. We are a systems-driven, high-performance team that values organization, accountability, and excellent client experience from the very first call.

Position Overview: This is not a traditional receptionist role. You are the first point of contact for potential clients and responsible for ensuring qualified leads are efficiently scheduled for consultations—without delays or missed opportunities.

If you are organized, confident on the phone, and comfortable following structured processes, this role is a great fit.

Key Responsibilities:

· Answer incoming calls and guide potential clients through intake

· Gather and enter accurate client information into our system (MyCase)

· Perform conflict checks

· Schedule consultations in real time whenever possible

· Clearly explain next steps and set expectations for clients

· Reduce unnecessary call transfers to attorneys and legal assistants

· Follow established scripts and workflows

· Assist with front desk and light administrative tasks

What Success Looks Like:

· High percentage of callers scheduled during the first call

· Minimal “callback” backlog

· Accurate and complete data entry

· Smooth, professional client experience

Qualifications:

· Prior receptionist, intake, or customer service experience preferred

· Strong communication and phone skills

· Highly organized with strong attention to detail

· Comfortable multitasking and using technology

· Spanish bilingual nonnegotiable

Compensation & Benefits:

· $19 - $25/hour (based on experience)

· Performance-based bonuses tied to lead conversion

· 4-day work week

· Paid time off and holidays

Work Environment:

· Structured, process-driven team

· Clear expectations and measurable performance

· Fast-paced, professional office setting

How to Apply:

Please submit your resume along with a short response to the following:

· A caller says: “I’m not sure if I want to schedule yet - I need to think about it.” How would you respond?

Application Deadline: May 15, 2026, for an estimated start date of early June 2026.

Pay: $19.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In person