Bilingual Spanish Customer Service Representative – FT- Remote WFH

Remote Bilingual Spanish Customer Service Representative – Full-Time or Part-Time

TeamHealth National Patient Service Center | Work from Home

$750 Sign-On Bonus + Quarterly Incentives
Are you a strong communicator with a passion for helping others? The TeamHealth National Patient Service Center is hiring Remote Bilingual (Spanish-English) Customer Service Agents for flexible, fully remote positions. Whether you're seeking full-time or part-time hours, this opportunity offers meaningful work, a supportive team, and the convenience of working from home.

In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.

• $750 Sign-On Bonus + Quarterly Performance Incentives
• 100% Remote – Work from the comfort of your home
• Live in Knoxville, TN or surrounding area? You’re welcome to work on-site in our office if you’d like
• Company-provided equipment
• Flexible Scheduling – Full-time and part-time options available

• 401(k) Retirement Plan with discretionary company match (Available to both full-time and part-time employees)
• Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
• Comprehensive Wellness Programs – Supporting your physical, emotional, financial, and social well-being
• Ongoing Training & Professional Development
• Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options

• Provide bilingual (Spanish-English) customer service via phone
• Assist patients with billing, insurance questions, and account resolution
• Research and resolve discrepancies or issues with patient accounts
• Update insurance information and rebill claims as necessary
• Generate and send itemized statements or courtesy claims
• Set up and manage payment plans
• Accurately document all interactions in the system
• Maintain a professional and empathetic tone at all times
• Perform additional administrative duties as needed

• High school diploma or GED
• Bilingual fluency in Spanish and English
• Excellent communication, listening, and typing skills
• Ability to multitask (listen, speak, and type simultaneously)
• Comfortable using Microsoft Windows and computer-based systems
• Previous experience in customer service, call centers, retail, or hospitality is a plus

Job Requirements: