Bilingual Spanish Patient Services Representative

Summary:

The Practice Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the medical records process, patient and physician scheduling, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments.

Responsibilities:

Greeting patients, answering phones and scheduling appointments

Collection of accurate patient demographics

Answers telephones in a prompt and courteous manner

Insurance verification

Referral processing

Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments

Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations

Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner

Manage, copy, and review medical records to ensure accuracy

Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies

Education/Experience:

High School Diploma/GED

5 years of experience in a Physician Practice required

Completion of Medical Office Assistant program preferred

Healthcare management/administration certification preferred

EMR/EHR experience preferred, NextGen or Athena experience preferred

Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required

Willingness to be flexible and adaptable in a complex, matrix environment

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person