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Bilingual Travel Customer Service Representative (Remote)
Position Title: Bilingual Travel Customer Service Representative
Location: Remote – USA
Start Date: May 2026
Position Type: Permanent, Full-Time
Pay Range: $18.00 - $20.00 USD per hour
This is a newly created permanent position
Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.
Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.
We are seeking highly skilled Bilingual Travel Customer Service Representatives (Spanish-English) to support global client programs and deliver world-class service to high-value customers.
In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty
program benefits.
You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.
Why you will love working with us:
Competitive hourly rate + performance-based incentives
Full-time (40 hours/week), Fixed Schedules
Paid training
401(k) Retirement Plan
Medical, Dental & Vision benefits
Paid time off
Remote Work from home opportunity
No sales required
Your Role:
What you will do:
Manage inbound customer requests through phone, email, and chat
Provide accurate and timely support for customer inquiries and service requests
Assist customers with travel-related or lifestyle loyalty program needs
Document interactions and manage cases within company systems
Collaborate with internal teams to ensure smooth service delivery
Maintain quality standards while meeting service and performance metrics
The goal of this role is to provide a professional, seamless customer experience with every interaction.
What we are looking for in a successful candidate:
A passion for helping customers and solving problems
Strong communication and interpersonal skills
The ability to multitask across multiple systems and requests
Attention to detail and strong time management
Comfort working in a fast-paced, performance-driven environment
Experience:
Minimum 2 years of inbound, interactive customer service experience
Call center or high-volume service experience preferred
Hospitality, travel, or loyalty program experience is highly valued
Personal global travel experience is an asset
Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
Investigative mindset with a passion for creating extraordinary experiences
Language Opportunities:
We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:
Spanish
French
Mandarin
Cantonese
Portuguese
Please note: Language placement may vary depending on the client program supported.
Work Requirements:
Must be located in the USA
Ability to work a flexible schedule including evenings, weekends, and holidays
Have a private work-from-home environment with reliable hardwired internet
Ability to pass required background screening, including a drug screen
Accessibility Commitment: Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.
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