Biliningual Travel Advisor

Job Summary

We are seeking an experienced Outsourced Travel Advisor with expert-level proficiency in the Amadeus Global Distribution System (GDS). In this role, you will act as a dedicated remote asset for our global clients, managing end-to-end travel arrangements including complex flight itineraries, hotel bookings, car rentals, and specialized corporate or leisure travel packages. The ideal candidate possesses exceptional communication skills, a high level of accuracy under pressure, and a proven track record in BPO or outsourced travel operations.

Key Responsibilities

• GDS Management: Execute multi-segment international flight bookings, pricing, ticketing, and re-issuance natively within the Amadeus platform.
• Itinerary Building: Create, customize, and optimize comprehensive travel itineraries tailored to corporate clients or leisure travelers.
• Changes & Refunds: Handle complex ticket revalidations, voluntary/involuntary routing changes, cancellations, and refund processing according to airline policies.
• Customer Support: Deliver high-touch, Omni-channel customer service (via phone, email, and live chat) to resolve active travel disruptions, delays, or emergency requests.
• Queue Management: Monitor Amadeus queues daily to handle schedule changes, ticketing deadlines, and urgent customer alerts.
• Compliance: Adhere strictly to client-specific Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal data security policies.

Requirements & Qualifications

• Experience: Minimum of 2–4 years of active experience working as a Travel Advisor or GDS Agent, specifically within an outsourcing, BPO, or call center environment.
• Technical Skills: Advanced, hands-on proficiency in Amadeus GDS (cryptic/command-page proficiency is highly preferred over GUI-only).
• Industry Knowledge: Deep understanding of IATA regulations, fare construction, split ticketing, and global geography.
• Language Proficiency: Fluent verbal and written English (additional languages required by the specific outsourced client are a major plus).
• Workspace Setup: Reliable high-speed internet connection, a quiet home-office environment, and a dependable backup power/internet solution (for remote/work-from-home setups).

Preferred Qualifications

• Official Amadeus Certification.
• Experience handling premium, VIP, or corporate business travel accounts.
• Familiarity with secondary GDS platforms (Sabre or Galileo) or modern CRM ticketing tools like Zendesk and Salesforce.

What We Offer

• Competitive base salary with performance-based night-shift or weekend differentials.
• Comprehensive health, dental, and vision insurance packages.
• Opportunities for global account alignment and career path progression within the outsourcing framework.
• Paid training on client-specific software, internal tools, and specialized travel compliance.

Job Summary

We are seeking an experienced Outsourced Travel Advisor with expert-level proficiency in the Amadeus Global Distribution System (GDS). In this role, you will act as a dedicated remote asset for our global clients, managing end-to-end travel arrangements including complex flight itineraries, hotel bookings, car rentals, and specialized corporate or leisure travel packages. The ideal candidate possesses exceptional communication skills, a high level of accuracy under pressure, and a proven track record in BPO or outsourced travel operations.

Key Responsibilities

• GDS Management: Execute multi-segment international flight bookings, pricing, ticketing, and re-issuance natively within the Amadeus platform.
• Itinerary Building: Create, customize, and optimize comprehensive travel itineraries tailored to corporate clients or leisure travelers.
• Changes & Refunds: Handle complex ticket revalidations, voluntary/involuntary routing changes, cancellations, and refund processing according to airline policies.
• Customer Support: Deliver high-touch, Omni-channel customer service (via phone, email, and live chat) to resolve active travel disruptions, delays, or emergency requests.
• Queue Management: Monitor Amadeus queues daily to handle schedule changes, ticketing deadlines, and urgent customer alerts.
• Compliance: Adhere strictly to client-specific Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal data security policies.

Requirements & Qualifications

• Experience: Minimum of 2–4 years of active experience working as a Travel Advisor or GDS Agent, specifically within an outsourcing, BPO, or call center environment.
• Technical Skills: Advanced, hands-on proficiency in Amadeus GDS (cryptic/command-page proficiency is highly preferred over GUI-only).
• Industry Knowledge: Deep understanding of IATA regulations, fare construction, split ticketing, and global geography.
• Language Proficiency: Fluent verbal and written English (additional languages required by the specific outsourced client are a major plus).
• Workspace Setup: Reliable high-speed internet connection, a quiet home-office environment, and a dependable backup power/internet solution (for remote/work-from-home setups).

Preferred Qualifications

• Official Amadeus Certification.
• Experience handling premium, VIP, or corporate business travel accounts.
• Familiarity with secondary GDS platforms (Sabre or Galileo) or modern CRM ticketing tools like Zendesk and Salesforce.

What We Offer

• Competitive base salary with performance-based night-shift or weekend differentials.
• Comprehensive health, dental, and vision insurance packages.
• Opportunities for global account alignment and career path progression within the outsourcing framework.
• Paid training on client-specific software, internal tools, and specialized travel compliance.