Billing Account Specialist

Job Title: Account Specialist

Department: Administration

Supervisor: Accounts Receivable Supervisor

FLSA Status: Non-Exempt

About Us

The Pharmacy seeks to provide the best possible outcomes for the patients it serves. We follow the same mission every day, “To see our business through the eyes of our customer, to exceed their expectations, and to provide the greatest selection and value in their pharmacy needs.” We feel it is our responsibility to our customers, referral sources, clinicians, insurers, and most importantly, our patients, that positive healthcare outcomes are achieved and a true value has been received.

Summary

The Account Specialist will assist in ensuring that the company receives payment for goods and services offered to clients and entry of patient information.

Duties and Responsibilities:

Perform daily tasks such as emailing of skilled, hospital, hospice and Medicaid pending spreadsheets to all facilities.
Update any status change of patients in the company database.
Run log checks from prior day in order to review for errors.
Complete entry of new patient admits and re-admits into company software efficiently and accurately. Must be able to verify information is entered correctly.
Communicate with pharmacy staff regarding new information for residents and after patient admits have been entered.
Submit daily admit log to the pharmacy by end of business each day.
Receive resident census from facilities on a monthly basis and compare it to current listing within the company database to ensure accuracy of information.
Prepare, post, verify, and record customer payments and transactions related to accounts receivable.
Create invoices according to company practices; submit invoices to customers.
Maintain and update customer files, including name or address changes, mergers, or mailing attentions.
Draft correspondence for standard past-due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent accountholders to request payment.
Create reports regarding the current status of customer accounts as requested.
Research customer discrepancies and past-due amounts with the assistance of the Billing Office Leadership and other staff.
Collaborate with the Accounts Receivable Supervisor to reconcile accounts receivable on a monthly basis.
Assist in generating monthly billing statements based on the general ledger.
Assist Billing Office Leaders in reconciling revenue accounts each month.
Copy, file, and retrieve materials for accounts receivable as needed.
Relay changes of information to appropriate employees.
Prepare patient statement and process account. Research discrepancies and work to resolve.
Initiate and maintain accurate reporting as necessary.
Participate in the month-end process, including but not limited to third party and private pay billing as well as account follow-up.
Send delinquent accounts to collection agencies when appropriate.
Identify and report account billing issues to management.
Serve as backup support for staff within the billing office.
This position has access to PHI and must comply with HIPAA regulations.
Comply with the company Corporate Compliance Program.
Other duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
Ability to work independently and in a fast-paced environment.
Ability to anticipate work needs and interact professionally with customers.
Ability to act with integrity, professionalism, and confidentiality.
Ability to create a compassionate and respectful environment.
Strong analytical and problem-solving skills.
Ability to work 100% on-site, with no remote options available.
May have to work overtime with little or no notice as needed.

Required Physical Abilities:

Sitting: Ability to sit for extended periods, often for the majority of the workday.
Manual Dexterity: Proficiency in using hands and fingers to handle, control, or feel objects, tools, or controls, such as typing on a keyboard.
Visual Acuity: Good vision to read and interpret data on computer screens and documents.
Communication: Ability to speak clearly and listen attentively during phone calls or meetings.
Occasional Lifting: Capability to lift and carry light objects, typically up to 10 pounds.
Mobility: Ability to move around the office to access files, office equipment, or attend meetings. Ability to bend and stoop.
Posture: Maintain proper posture to avoid strain or injury, often with the use of ergonomic furniture.

Qualifications:

High school diploma or equivalent required and two years of prior experience in a professional medical office setting preferred.
Associate or bachelor’s degree in accounting a plus.
Pharmacy Technician Certification preferred.
Understanding of payers such as Medicare preferred.
This position must pass a post-offer background and drug test.

The Pharmacy is an Equal Opportunity Employer. We are committed to recruiting and hiring qualified applicants solely based on their skills and experience. Our employment practices, including those for compensation, benefits, transfers, promotions, terminations, and training and development, are administered without discrimination regarding race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic information, or protected veteran status, and any other characteristic protected by federal, state, and local law.

We are a Drug-Free Workplace.

EOE/Minorities/Females/Vet/Disability

Job Type: Full-time

Pay: From $18.00 per hour

Benefits: