Billing Senior Specialist.Revenue Management & Broadband

Job Purpose

ensure smooth operations of the Billing nodes and Rating nodes. Operate & Support E2E all Billing & Rating platforms & its applications Fulfill all Billing & Rating Business requirements in terms of support &operations actions.

Report To Position Name

Ensure proper Support of the Billing & Rating applications Nodes and ensure system availability and Billing cycle delivery Ensure proper execution of Etisalat Plans and objectives. Ensure proper management of Billing & Rating nodes and its availability. Report work and tasks status ( Achievements, problems ,….etc) Investigate escalations of major/critical cases and take the most appropriate actions. Ensure that health checks to the Billing & Rating nodes are working fine and properly and guide team juniors for new HC. Create and update reports and event tracking of the major issues to present to the management Study the vendor documentations and Etisalat’s products descriptions, in order to guarantee acquiring comprehensive and adequate knowledge. Report/Present Nodes KPIs and Status Ensure Proper Escalation & Reporting. Acts as the SPOC for the billing activities to ensure delivery of status reports for billing & Payments manager and IT-implementation committee. Monitors and checks printing engine to assure bill layout quality and assure printing engine performance. New comers coaching and on job trainings and knowledge transfer plan. Create documents to build up knowledge base to be guide for the new comers to handle work and operations smoothly. Be a reference for the juniors. Meeting with other teams to discuss issues and root cause analysis. Handling commercial team’s requests.

QUALIFICATIONS_ESSENTIAL

Knowledge: Excellent knowledge of Billing & Rating nodes Good Knowledge about communications concepts Good knowledge about Intelligent Networks and Core Networks Good Knowledge about Networks (IP networks GSM Networks .. ) Excellent Knowledge about Operating systems (UNIX LINUX …. ) Excellent knowledge about SQL fundamentals. Education: University Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering

QUALIFICATIONS_DESIRABLE

Language Proficiency: Fluency in both spoken & written English & Arabic language is required. Problem Solving: Investigate escalations of critical and major alarms to facilitate taking the most appropriate actions according to the cases. solving customer trouble tickets in the agreed SLA Initiate meeting with concerned teams to define and solve root causes. Innovation: Develop new and customized tools that support business requirements, in order to reduce the health checks processes timeframes and increase efficiency. Knowledge base enrichment and documentations creation. Skills & Abilities: Presentation Skills Communication Skills Work Under pressure Cooperative in a team work environment Flexible and responsive Coaching skills. Report writing skills. Decision maker.

EXPERIENCE_ESSENTIAL

1 to 3 years’ experience on Billing& Rating systems, or related telecom experience.

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

Operating Systems Courses ( UNIX LINUX …etc ) Database Administrations ( Oracle TimesTen Sysbase ….etc) Unix Admin is plus SQL fundamentals is plus ITIL foundation.