Billing Supervisor

Join VitalCaring – Where Your Passion Changes Lives!

Are you looking for a career where compassion meets purpose? At VitalCaring, we're more than a home health and hospice provider—we're a family that supports, inspires, and uplifts both our patients and our team members.

Who We Are

Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.

What we Offer

Health & Wellness

Medical, Dental & Vision
Pharmacy Benefits
Virtual & Mental Health Support
Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)
Supplemental Health & Life Insurance

Financial & Legal

401(k) with Company Match
Employee Referral Program
Prepaid Legal Plans

Identity Theft Protection

Work-Life Balance & Perks

Paid Time Off
Pet Insurance
Tuition & Continuing Education Reimbursement

This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida

As a Billing Manager you will:

• Assists the Director of Revenue Cycle in the development and implementation of billing SOPs for all payors.
• Assists with and makes recommendations regarding payor set-up in the Electronic Medical Record to ensure timely claims submission in accordance with Medicare and other payor guidelines.
• Responsible for the direct, or indirect, training of new billing team members.
• Develops, maintains, and implements training of new billing team members, communicates deficiencies, and provides ongoing training/re-training to existing team members regarding billing and reimbursement.
• Consults and communicates with all members of the billing department on a regular basis to coordinate and address appropriate quality program related issues.
• Establishes, monitors, and evaluates productivity standards for billing staff. Conducts internal audits for completion of all appropriate billing documentation on a regular basis.
• Prepares reports and other information as directed by the Director of Revenue Cycle to communicate information related to claims submission, outstanding collections, and other information as directed by the VP, CEO, or Board of Directors.
• Collaborates with Regional President(s), Administrator(s), and Branch Directors to ensure timely claims submission and provides staff education, if needed.
• Supports the billing team through submission of claims, as needed.
• Ensures confidentiality of all transactions related to financial structure of the company.
• Monitors and completes workflow tasks in the Agency's electronic medical record.
• Uploads documents into the EMR, e.g., payor communication, as needed, utilizing company guidelines for document naming conventions and attachment types.
• Inputs billing related notes into the EMR to assist in effective communication among the billing team and Branch administrative staff members.
• Provides effective communication to patients, their family, team members, and other healthcare professionals and maintains confidentiality.
• Enhances professional growth and development through participation in educational programs, staff in-service and workshops. Conducts annual performance assessments.
• Always maintains a high standard of compliance in ethical and federal regulation.
• Responsible for ensuring that billing and payments comply with existing insurance contracts and/or single case agreements. Coordinates efforts to maintain accurate payor and service billing data in software program(s), per payor contracts.
• Responsible for coordination of paid time off for direct reports. Ensures that there is adequate coverage to meet the needs of operations and department(s).
• Attends and leads meetings and training sessions as required. Meeting minutes should be typed and saved in appropriate designated folder in a timely manner.
• Able to perform the essential duties of direct reports in critical situations to protect cash flow.
• Maintains open lines of communication with department director; reports billing, collections, and staffing changes to management immediately.
• Performs other duties and tasks as requested by supervisor.

What You Bring

• High School Graduate (College Preferred).
• One year billing or general office experience is preferred.
• Reliable transportation.