Billing Support Engineer

Join our Team

About this opportunity:

We are seeking a dedicated and dynamic Billing Support Engineer to join our innovative team. In this role, you will provide data-driven solutions to customer. Focusing on fault prevention, identification, resolution and stabilisation, you will expand your knowledge of our products, solutions, customer networks, and emerging technologies. With increasing experience, you'll take on a more instrumental role in handling operational and technical issues for our valued customers, specific solutions, or domains. You will work, collaborate and communicate in an international environment, both internally and externally.

What you will do:

• Own customer service requests, managing them from contract validation through issue resolution.
• Play an active role in emergency situations to ensure timely restoration of customer networks.
• Oversee SLA and KPI performance, driving enhancements through consultative approaches to ensure customer satisfaction and contractual fulfillment.
• Conduct data-driven support, assisting in the prevention of service or performance degradation for our customers.
• Plan and execute contracted software implementations in customer networks, maintaining functionality and efficiency.
• Implement appropriate corrective actions in the event of unsuccessful software loading.

What you will bring:

• Bachelors degree in Engineering
• 5+ years of experience
• English proficiency
• Customer problem management.
• Change and improvement management.
• Preemptive support competence.
• CS portfolio competence.
• Data analysis.
• Negotiation skills.
• Machine learning knowledge.
• Customer success and relationship building.
• CSR handling process.
• Trade compliance.
• Knowledge transfer and reuse.
• Collaboration and team working skills.
• Release and change management.