Job Title: Telecom Billing Discrepancy Analyst

Responsibilities:

• Perform monthly billing discrepancy analysis across multiple telecom vendors and account types, identifying rate mismatches, unauthorized charges, missing services, and billing errors against contracted rates and inventory records.
• Cross-reference vendor billing files (EDI, consolidated billing exports) against internal inventory and active work orders to validate charges before disputes are raised.
• Investigate root causes of billing discrepancies - tracing issues to rate changes, incorrect disconnections, inventory gaps, or provider billing errors.
• Open, manage, and follow up on vendor disputes through to resolution, maintaining accurate dispute trackers and ensuring all items are progressed within agreed timelines.
• Produce and deliver monthly discrepancy reports and presentation decks to clients, including billing error summaries, dispute status, and savings/cost avoidance tracking.
• Maintain and update telecom inventory records (circuits, accounts, service IDs) in the TEM platform based on billing analysis findings.
• Identify and flag account-level anomalies - including not-on-inventory, not-on-invoice, and billing error categories with documented analysis for each.
• Coordinate with internal AP and operations teams to ensure discrepancy findings are actioned within the billing cycle where applicable.
• Communicate clearly with vendors and clients on dispute status, providing written analysis and supporting documentation as required.
• Maintain a structured audit trail for all open and closed disputes, ensuring every item is traceable from identification to resolution.

Requirements:

• Minimum 3 years of experience in telecom billing analysis, billing reconciliation, or a closely related field - MUST.
• Demonstrated ability to analyze large billing datasets and identify discrepancies at the line-item level experience with EDI files, consolidated billing exports, or equivalent is a strong advantage.
• Advanced Microsoft Excel skills - pivot tables, VLOOKUP/XLOOKUP, large dataset handling, and formula-based reconciliation - MUST.
• Exceptional attention to detail - ability to catch inconsistencies across high-volume billing data without missing items.
• Strong analytical thinking and root cause investigation skills, not just flagging issues, but tracing them to their source.
• Experience with dispute management and vendor communication - opening disputes, following up, and tracking resolution.
• Ability to manage multiple open items simultaneously across different vendors and clients without losing track.
• Clear written and verbal communication in English, ability to explain billing findings to both technical and non-technical audiences - MUST.
• Experience with TEM platforms is a strong advantage.
• Bachelor's degree in Accounting or Finance - preferred. Equivalent hands-on experience in telecom billing or financial reconciliation will be considered in lieu of a degree.