Board Administrator

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2025-2026
• 96% feel good about the ways we contribute to the community.
• 94% are proud to tell others they work here.
• 92% feel their work has special meaning: this is not "just a job."
• 91% feel that when you join the company, you are made to feel welcome.
• 92% feel people here are treated fairly regardless of their race.
• 88% feel people here are treated fairly regardless of their gender.

The Board Administrator provides high-level administrative, board governance support to the Board of Governors. This role manages board administration, and supports organizational compliance, financial stewardship, and strategic initiatives.

Principal Duties and Responsibilities (*Essential Duties)

• Act as the primary liaison between the organization and the Board of Governors and its Committees.*
• Schedule, plan, and provide notices for board and committee meetings, maintaining a two-year posted rotation and annual planning in coordination with the Operations team.*
• Attend meetings, record minutes, and prepare, assemble, and distribute meeting materials, agendas, resolutions, and annual conflict of interest statements. Follow up on action items.*
• Manage board member records (bios, contact info, tenure, committee membership) and train/support system users. Track board member giving in development donor database.*
• Independently initiate and implement processes to manage projects, information, and people.
• Research and prepare summaries, reports, and recommendations as assigned, using discretion, judgment, and organizational knowledge, while maintaining confidentiality.*
• May direct and deploy support staff or other resources as needed.
• Work independently and collaboratively across teams.
• Coordinate board trips, meetings, dinners, and events.*
• Conduct research, develop/administer board surveys, and generate reports to support governance and strategic goals.
• Collaborate with the Governance Committee Chair and senior leaders to monitor board and committee composition, make recommendations, and support board development.
• Project expenditures for consultants and outside resources, and attend budget submission check-ins as required.
• Review, approve and track Board-related expenses in Coupa, ensuring timely and proper payments, and compliance with USO policies and IRS requirements.*
• Arrange travel for board members (and spouses) ensuring compliance with USO travel policies.*
• Forecast and track travel expenses, ensuring proper documentation and approvals.*
• Build and maintain positive, strategic relationships at all levels of the organization, including senior leaders, board members, administrators, and external partners.
• Maintain confidentiality and professionalism in all interactions.*
• Perform other duties as assigned to support the Board of Governors

Job Specifications - minimum Knowledge, Skills, Abilities and Behaviors necessary to perform the job successfully. Equivalent combination of education and experience is acceptable.

• Bachelor’s degree in business administration, nonprofit management, or related field preferred.
• 5+ years’ experience in board administration, or nonprofit governance.
• Demonstrated expertise in financial management, expense reporting (Wells Fargo, Coupa), and budget analysis.
• Advanced proficiency with Microsoft Office, Adaptive, Salesforce, Concur, and board management systems.
• Strong organizational, planning, and time management skills; ability to prioritize and manage multiple projects. Excellent written and verbal communication skills. High level of discretion, judgment, and confidentiality.
• Experience with nonprofit board governance and administration strongly preferred.
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.