Body Shop Service Advisor

POSITION OVERVIEW:

· Reports to Branch Bodyshop Manager/Service Reception Manager

· Responsible for liaising with customers to ensure their requirements are met at a fair price in a timely manner and that they are advised of recommended additional work.

• Responsible for promoting a professional and efficient service image and for promoting all services offered.
  

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:

· Greet customers and help interpret their needs. Where necessary seek technical advice from relevant personnel.

· Ensure customers receive price estimates at the time of receipt of vehicle or before

· Respond promptly to telephone queries from customers.

· Liaise with customers of completion deadlines are unlikely to be met.

· Liaise with Cashier to ensure due payment received prior to release of vehicle.

· Ensure Reception area is maintained clean and tidy at all times.

· Ensure all relevant information is clearly & correctly recorded on the Job Card.

· Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician

· Interpret any pertinent warranties and ensure customers are aware of their rights.

· Ensure customers’ vehicles are neatly parked in the designated areas.

· Liaise with Bodyshop Manager to plan future appointments and ensure optimum shop loading.

· Together with Bodyshop Manager, manage customer appointment system.

· Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.

· Ensure compliance to DPR & other standards required by the company.

· Perform other duties as assigned by immediate manager.

PREFERRED QUALIFICATIONS AND CHARACTERISTICS:

· At least 2 year’s experience in a similar role and / or environment

· Ability to understand and speak English

ADDITIONAL NOTES:

· Working Hours: as per the Service Dept. Timings.