Booths & Dispatch Supervisor

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Job category:

Academic Staff

Employment type:

Regular

Job profile:

Administrative Supervisor

Job summary:

About the Booths & Dispatch Supervisor Position:

The Booth & Dispatch Supervisor position is a part of UW-Madison Division of Facilities Planning and Management’s (FP&M) Transportation Services Department/ This position is responsible for supervising, scheduling and maintaining booth operations for seventeen (17) parking structures across the campus. The position will supervise operations of the staffed lots and ramps on campus and act as a liaison between the department and the general public.

The Booths & Dispatch Supervisor in this position is responsible for the daily cash reconciliation of the cashier positions for which it supervises. Duties are performed under the general supervision of the UW Program Specialist Supervisor, Booths Manager. The University of Wisconsin Transportation Services is committed to the highest standard of customer relations principles for its customers, fellow staff members and visitors. Staff will serve as role models by practicing exemplary behavior when working with customers and fellow staff members.

Ongoing/Renewable

Full-Time: 100% FTE

Hours generally scheduled Wednesday to Sunday 10:00PM to 8:30AM. Occasional nights, weekends and holidays may be required for this position.

This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and every four years.

Key job responsibilities:

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Implements and executes established policies and procedures for a designated work unit to adhere to unit objectives and to align with established strategies

• Supervise and manage the unit's Insufficient Funds (INSF) processes and procedures. Ensure the established processes are being followed by staff, work with unit managers to improve current processes and make necessary recommendations.

• Schedules logistics and secures resources for a designated work unit to contribute to the day-to-day operational success

• Analyzes data and trends, compiles progress reports, and provides appropriate recommendations or conclusions in support of the assigned operational work unit(s)

• Assists, recommends, and advises staff, on unit or program administrative issues, personnel matters, and budgetary problems

• Develops, schedules, and prioritizes unit or program work plans in accordance with specifications and resource limitations

• Assist Dispatchers every night by performing on site Lot counts to ensure the capacity at all parking structures in campus are accurate. Assit with other projects as requested.

• Supervise and manage the unit's daily audit processes and procedures. Ensure all cash transactions are audited correctly, identify audit errors, ensure unit's cash reports balance out.

• Conduct weekly starting cash audits at all booths locations to ensure all of the starting cash is accounted for, address any cash handling issues with. Manage diff parking systems. Assist Booth Attendants and Dispatchers w/ any mechanical/software issues

Department:

Facilities Planning & Management (FP&M), Transportation Services Department

About our Transportation Services department:

UW Transportation Services is a department within Facilities Planning and Management (FP&M) on the UW-Madison campus. We serve a variety of customers with a diverse set of parking and transportation needs. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. Primary functions include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

About the Division of Facilities Planning & Management (FP&M):

The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.

Find out more about our Division: https://inside.fpm.wisc.edu/about-fpm/

Compensation:

$65,000 annual minimum

The minimum rate for this position is $65,000, but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

For a summary of benefits, please see below

Required qualifications:

• Three (3) years of direct supervisory duties; experience with hiring, discipling, training and staff scheduling
• Cash handling experience including credit cards

• Experience working overnight shift
• Parking Operations, Dispatch Control Center and Customer Service experience
• Experience with a two – way radio and intercoms

Education:

High School Diploma or Equivalent -Preferred

How to Apply:

To begin the application process, click the "Apply" button.

Please submit a resume and cover letter. In your cover letter, detail your experience: managing staff, conflict resolution, working with high - profile customers or staff, cash and credit card handling, managing work schedule platforms, conducting audits, and Microsoft suite/365.

The search committee will review all application materials after the posted deadline.

We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Contact Information:

Passion Malotky; passion.malotky@wisc.edu ; 608-890-1852

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional statement on diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.