Boutique Manager

• Responsible for the décor and immaculate upkeep of all Lilou Artisan Patisserie Outlets.
• Ensures standardized operations throughout the outlet, including displays, menus, and uniforms.
• Must possess full product knowledge so as to undertake event bookings, correspondence and provide correct quotations to customers.
• Organize, lead and motivate the Boutiques’ Service Teams.
• Completes boutiques’ operational requirements by scheduling and assigning employees to their duties and follows up on the results of the work undertaken.
• Oversees the day-to-day activities of the Lilou Artisan Patisserie Boutiques.
• Maintains boutiques’ staff by selecting, recruiting, orientating and training employees.
• Works to achieve yearly budgets.
• Identifies current future customer requirements.
• Maintains a positive and professional relationship with all customers, especially VIP customers.
• Ensures the operating system is updated with all necessary information regarding the customers’ history: event history, menu items and menu items description.
• Ensures that all service personnel are knowledgeable regarding the products and services provided.
• Ensures that when dealing with customers, all staff provides a positive experience either in person or via the telephone, according to the prescribed etiquette of customer service.
• Conduct daily morning briefings, so as to discuss key points as required, eg a new product on offer.
• Ensures all staff are in the correct uniform, and are clean, neat and tidy. o Ensure all staff follows the Health and Safety policies and procedures.
• Attends periodic back-of-house training to familiarize him/her with new products and services.
• Keeps abreast of the latest industry trends and developments and uses such information to drive the Boutique forward.
• Must speak either English or Arabic. These are the two languages to be spoken in the Boutique.
• Ensures the availability of products and services, by maintaining inventories and daily orders.
• Secures the Company’s reputation by following all products and service measurements.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains customer service satisfaction and standards by following-up on all comments and taking the necessary direct corrective action as appropriate.
• Maintains operations by initiating, coordinating, and enforcing all Company Policies and Procedures.
• Ensure all Human Resources administrative tasks are completed as required. o Plans staff shifts and rotas.

Job Type: Full-time

Application Question(s):

• What is your Height?
• What is your Weight?
• What is your Age?