BPO Associate (Operations/Backend Support)

BPO Data Processing Associate: Will be providing exceptional back-end support services to our USA clients. You will be expected to take full ownership of your work, ensuring timely, accurate, and high-quality service delivery. Through continuous learning programs, you will enhance your skills, enabling you to consistently meet client needs, expectations and drive satisfaction. Strong collaboration and learning ability will be a key factor in successfully achieving these goals.

Key Responsibilities:

• Data Entry and Accuracy: Perform high-volume data entry tasks with speed and precision.
• Planning and Organizing: Develop clear, actionable plans to achieve daily targets while managing resources efficiently.
• Problem Analysis and Solutions: Identify and analyze client issues, providing practical solutions.
• Analytical Reporting: Prepare detailed reports using Excel and other MS Office tools, ensuring accuracy.
• Collaboration and Teamwork: Work closely with internal teams, ensuring open communication and shared responsibility to meet common goals.
• Client Communication: Provide clear, effective communication via email (Outlook) and MS Teams, addressing client queries and resolving issues promptly.
• Interpersonal Skills: Foster positive relationships with clients and team members, contributing to a harmonious work environment.
• Execution Excellence: Ensure high-quality service delivery, focusing on speed, efficiency, and accuracy to meet client expectations.
• Error Minimization: Implement strategies to reduce mistakes and maintain high data quality, while being regularly monitored for performance.
• Client Service Excellence: Handle complex client queries, ensuring their resolution within established timeframes.
• Daily Work Management: Ensure all tasks are completed efficiently, managing deadlines (daily usually) and workloads effectively.
• Ownership and Initiative: Take responsibility for tasks, proactively identifying issues and working to solve them without the need for constant supervision.
• Continuous Learning: Demonstrate a commitment to ongoing professional development and quick adaptation to new tools and technologies.
  
  
  

Education/ Qualifications:

• 14 years degree preferably16 years undergraduate degree completed in any field including business, Commerce, Mass Communication preferably in English Literature)
• Fresh or experience preferably in the BPO industry like Data processing, Call Center, Customer Support role for US clients will be preferred
• Good expertise in content writing.
• Good English communication skills (written and spoken)
• Good expertise using Microsoft Office (Word, Excel and Outlook)
• Effectively handle the emails & tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
• Candidate should be responsible and dependable.
• Stay in constant communication with the team lead and other team members to effectively coordinate the work effort.
• Candidates with long term commitment to stay with our company are required
• Candidates currently under study are not eligible for this job.