BPO Manager

Job Title: BPO Manager
Location: Johar Town, Lahore (Onsite)
Salary: 150,000 PKR (Negotiable)
Experience: 4–5 Years Required

Job Description:
We are seeking an experienced and dynamic BPO Manager to lead our operations team. The ideal candidate will have a strong background in managing BPO teams, driving performance, and ensuring smooth day-to-day operations. You will be responsible for achieving targets, maintaining quality standards, and implementing strategies to improve efficiency and client satisfaction.

Key Responsibilities:

• Oversee and manage daily BPO operations to ensure smooth workflow.
• Lead and mentor team leads and agents to achieve KPIs and SLAs.
• Develop and implement operational strategies to improve efficiency and quality.
• Monitor team performance and provide regular feedback and training.
• Handle client communication, escalations, and reporting.
• Coordinate with cross-functional teams to support business objectives.
• Ensure compliance with company policies and industry regulations.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• 4–5 years of proven experience in a BPO managerial or leadership role.
• Strong communication, leadership, and problem-solving skills.
• Ability to manage multiple teams and meet deadlines in a fast-paced environment.
• Proficiency in MS Office and BPO management tools.

What We Offer:

• Competitive salary (Negotiable based on experience).
• Professional growth opportunities.
• A dynamic and collaborative work environment.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Work Location: In person