Branch Coordinator – Pest Control Operations

Description:

About The Bug Master

The Bug Master is a trusted pest control company serving residential and commercial customers across Texas. For over 40 years, we’ve built our reputation on reliable service, strong customer relationships, and operational excellence.

As we continue to grow, we’re looking for team members who take pride in their work, move with urgency, and want to be part of a company where what you do truly matters.

Job Description

The Branch Coordinator plays a critical role in keeping our branch running smoothly day-to-day. This position is responsible for coordinating service routes, supporting customer communication, and ensuring administrative execution is accurate and timely.

You’ll work closely with the Branch Manager, technicians, and sales team to ensure schedules are efficient, customers are taken care of, and operations stay on track.

Key Responsibilities:

Customer Experience

Serve as the primary point of contact for customer communication
Handle scheduling, service inquiries, and issue resolution
Deliver consistent, professional service across all interactions

Route Coordination & Scheduling

Build and manage daily service routes for pest control technicians
Adjust schedules in real time to meet customer and operational needs
Optimize routes for efficiency, density, and service quality

Branch Operations Support

Support day-to-day administrative operations within the branch
Ensure completion of key daily, weekly, and monthly processes
Partner with technicians and sales teams to support execution

New Account Setup & Sales Processing

Accurately set up new customer accounts
Process service agreements and sales transactions
Maintain clean, accurate customer data

Accounts Receivable & Collections

Monitor and manage outstanding balances
Support collections for current accounts
Partner with corporate on escalated accounts

Operational Compliance

Maintain accurate records and documentation
Ensure alignment with company processes and standards
Support audit readiness and operational consistency
Requirements:

Experience & Education

High school diploma or GED required
6+ months of experience in administrative support, scheduling, dispatch, or customer service
Skills & Abilities
Strong communication and problem-solving skills
Highly organized with strong attention to detail
Ability to multitask and adapt in a fast-paced environment
Comfortable working with systems, data entry, and scheduling tools
Ability to professionally interact with customers and internal teams
Service-oriented mindset with a strong sense of ownership

Work Environment

This role is based in a branch office and involves regular interaction with customers, technicians, and leadership. The environment is fast-paced and requires strong organization and communication throughout the day.

Why The Bug Master

Established, growing company in an essential service industry
Opportunity to grow within operations and leadership
Team-oriented environment with clear expectations
Work that directly impacts customers and the business

Apply Today

If you’re organized, reliable, and ready to play a key role in a growing operations team, we’d love to hear from you.