Branch Manager

Job Summary

The Branch Manager is responsible for overseeing all branch operations, ensuring smooth day-to-day functioning, timely shipment handling, effective route management, and maintaining service quality standards. The role requires strong leadership, operational control, and people management to ensure the branch achieves its Key Performance Indicators (KPIs).

Key Responsibilities

• Open and close the branch daily; ensure branch readiness before operations begin.
• Supervise shipment arrivals and verify parcel count, condition, and safety.
• Oversee timely de-manifesting and sorting of parcels according to assigned routes.
• Ensure daily forwarding and dispatching of parcels to the respective destinations.
• Maintain adequate rider strength and ensure all sorted parcels are routed daily.
• Monitor preparation and closure of route sheets for all delivery areas.
• Coordinate logistics for client pickups, reverse pickups, replacements, and returns.
• Update parcel statuses and report operational activities to Head Office.
• Conduct courier debriefings and ensure accurate status assignment of parcels.
• Oversee timely COD (Cash on Delivery) collection and deposits in company bank accounts.
• Ensure COD submission updates in the company’s operational software (Go-Green).
• Manage branch operating expenses efficiently.
• Delegate tasks to operational staff for undelivered, returned, and reattempted parcels.
• Implement and follow instructions from Head Office promptly.
• Provide justifications for any lagging KPIs within the assigned branch territory.

Qualifications & Requirements

• Education: Bachelor’s degree (minimum 14 years of education).
• Experience: Minimum 2 years of relevant branch or operations management experience.

Skills:

• Strong coordination and communication skills.
• Excellent record-keeping and attention to detail.
• Proficiency in Microsoft Excel and operational software.
• Effective people management and team leadership abilities.
• Strong multitasking and time management skills.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person