Branch Manager

1. SUMMARY

Oversee and develop the profitable growth of service, modernization, and installation business of the branch through promoting TKE product, increase TKE product loyalty and reflect a positive image about the Company to ensure overall customer satisfaction, safe working conditions and adherence to quality policy and procedures.

1. JOB RESPONSIBILITIES

• Adhere to all safety and compliance rules of the company
• Develop, discuss, agree and attain branch annual business plan, operating budget and orders budget by providing and accurate projection of market potential, resource requirements and cost involved to ensure profitable growth of service, modernization, and installation business of the branch.
• Project market potential, challenges and threats and devise action plan/s to deal with challenges, overcome threats and maximize Company’ potential opportunities in the market.
• Increase market share, clientele portfolio and retain existing accounts by promoting TKE product and Company’s image through service excellence.
• Ensure availability of sufficient resources and equipment to meet annual business plan, revise branch structure; and recommend changes to streamline branch operations.
• Controls branch budget and ensure resources are allocated in the most optimum way to reduce cost and increase profitability.
• Set individual objectives to branch personnel to ensure branch objectives set / agreed by the management are accomplished.
• Conducts random site visits to ensure full compliance of all branch activities with the Company’s policies as detailed in each policy document i.e., HR policies, Health & Safety policy, Quality policies, etc. and operational procedures and protocols.
• Liaise with different functions (i.e., installation, service development, modernization, finance, HR, IT, Safety, Quality. etc.) to streamline branch operations.
• Maximize branch profitability through variation orders, timely renewals and negotiations of AMC, acquiring third party business, increasing spare parts sales and exploring new modernization business opportunities.
• Liaise with finance department on timely invoicing, recovery of old receivables and collection of new outstanding receivables to ensure proper cash flow and maintain operating capital.
• Oversee timely completion of projects in areas of new installation, service and modernization.
• Lead different work groups within the branch to complete assigned projects / tasks within the deadlines and allocated budget.
• Hire and discipline associates. Assess staff performance, identify performance gaps and set development plans to increase staff productivity and efficiency in all areas.
• Improve local competencies by ensuring all employees in the branch are well trained and knowledgeable of all updates relevant to their areas.
• Provide reports to the management as and when required.

3. REQUIRED QUALIFICATIONS

1. Education/Experience:

• Bachelor’s degree in engineering or Business Administrations.
• Post graduate studies in business administration (i.e., MBA) is a plus.
• Minimum 5 years’ experience in the Elevator industry

1. Knowledge/skills:

• Excellent commercial background.
• Excellent customer service skills.
• Excellent selling, negotiation and persuading skills.
• Project Management skills.
• Problem solving and conflict management skills.
• Leadership and man management skills.
• Excellent communication (oral and written) skills.
• Excellent computer skills.
• Strategic thinking skills.
• Analytical thinking skills.
• Teamwork skills.
• Decision Making