Branch Manager

At the YMCA of Rapid City, we're more than brick and mortar. We create a space where people of all ages and backgrounds come to grow stronger in spirit, mind, and body. For over 75 years, we've been deeply woven into the fabric of this community nestled in the beautiful Black Hills, offering life-changing programs and building relationships that last. Now, we're looking for a Branch Manager who is ready to lead with purpose and continue that legacy.

This position offers a unique opportunity to oversee one of the region's most important community assets. Our branch serves a diverse and growing membership base, and we're proud to partner with schools, local businesses, community leaders, and civic organizations throughout the beautiful Black Hills of South Dakota. As Branch Manager, you will guide the financial development and operational success of the branch by leading membership and program growth, annual fundraising initiatives, and key special events. You will develop and manage the annual operating budget, monitor financial performance, and ensure that our branch remains healthy, sustainable, and aligned with long-term strategic goals. You will serve as a visible ambassador of the YMCA in the community, building strong relationships with local businesses, schools, civic organizations, and government partners that enhance our impact and help us better serve families and individuals across our service area.

We're looking for someone who understands that the Y is more than just a gym. You'll be responsible for managing staff teams across departments like aquatics, youth programs, membership, wellness, and facilities, all while making sure our operations run smoothly, safely, and sustainably. This role is ideal for someone who thrives on building relationships, developing strong teams, and ensuring that the Y delivers exceptional member and community experiences every day.

This role requires both vision and follow-through. You should have at least five years of leadership experience, preferably in a nonprofit, YMCA, or mission-focused environment. Strong financial management skills are essential, as are the ability to lead people, think strategically, and communicate clearly. A degree in human services, business, or recreation is helpful, but what matters most is your ability to live out our values and inspire others to do the same. If you're short a degree, we'll happily weigh your extensive management experience in a non-profit setting against the requirements for the role.

We're a team that believes in showing up for each other and for our community. Our culture is welcoming, grounded in support, and driven by a shared purpose: to strengthen the foundations of our community through youth development, healthy living, and social responsibility. If you're ready to take on a leadership role where your work truly matters, and where you can see the impact of your efforts every day, we'd love to hear from you.

Join us in building a stronger, more connected Rapid City. Apply today.

• Bachelor’s degree in human services, social services, recreation/hospitality, management, business or equivalent experience.
• Five or more years of management experience, preferably in a YMCA or other nonprofit agency.
• Ability to direct total operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• Ability to establish and maintain collaborations with community, government, and business stakeholders.

To maintain a standard of excellence in operational practices as directed by the Chief Operations Officer in accordance with YMCA goals and policies in the following key result areas:

1. Direct the financial development activities of the branch including membership goals, programming, annual campaigns, and special events.

2. Develop, monitor, and manage the branch operating budget, ensuring financial goals are met or exceeded.

3. Guide strategic planning and develop annual operational plans to support long-term growth and mission alignment.

4. Monitor income and expenses to maintain financial health and sustainability.

5. Represent and promote the YMCA within the local community by building and maintaining strong relationships with community organizations, businesses, agencies, and government entities.

6. Ensure that the entire operation complies with YMCA risk management policies, such that all participants, volunteers and staff are safe.

7. Coordinate events and activities with community partners to meet shared goals and enhance visibility.

8. Oversee hiring, training, supervision, and evaluation of staff to ensure high performance and alignment with YMCA values, resulting in performance objective achievement.

9. Set staff schedules to ensure adequate coverage across all facility locations.

10. Maintain accurate and up-to-date personnel records.

11. Foster mid-level leadership in key areas including Aquatics, Programming, Membership, Wellness, and Facilities.

12. Evaluate existing programs and services through research and data analysis, implementing improvements based on trends and community needs.

13. Design and implement innovative programs that address the needs of underserved populations and enhance member engagement.

14. Coordinate all facility rentals, including gym usage, birthday parties, and other events, ensure timely communications and execution.

15. Create invoices and track facility rental billing according to YMCA facility rental contracts and guidelines.

16. Manage the master calendar for events, rentals, and facility reservations.

17. Ensure safety and maintenance of Y property including equipment; minimize repairs and replacement costs; ensure areas are clean, organized, and presentable.

18. Ensure compliance with local, state, and federal safety, health, and legal standards.

19. Establish and maintain secure inventory systems to minimize loss or disappearance.

20. Foster innovation in member-focused programs that support the YMCA’s mission and goals.

21. Direct marketing and communication efforts to drive membership growth and retention.

22. Oversee multi-system platforms for membership, program registration, and other CRM functions.

23. Maintain and regularly update a detailed procedures manual, reviewed at least twice annually.

24. Provide monthly reporting on key performance indicators, including membership, program participation, and other dashboard metrics as requested.

25. Serve as an active member of the YMCA leadership team, supporting overall organizational objectives.

26. Perform additional duties assigned to meet evolving branch and organizational needs.

• Engaging Community
• Collaboration
• Communication & Influence
• Critical Thinking & Decision Making
• Program/Project Management
• Developing Self & Others
• Emotional Maturity

• Bachelor’s degree in human services, social services, recreation/hospitality, management, business or equivalent experience.