Qureos

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Branch Manager

Key Responsibilities

  • Strategy & P&L Management
  • Maintains the Profit and Loss statement and Balance Sheet for the branch
  • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
  • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
  • Liabilities mobilization through CASA portfolio growth in the Branch Catchment
  • Superior and Consistent Customer Service
  • Ensures efficient complaint management within specified TATs
  • Conducts customer engagement programs and marketing events
  • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval.
  • Strengthening Systems, Controls and Processes
  • Ensures Upkeep of the Branch and ATM and raises issues if required
  • Liaises with respective teams for effective and efficient Fraud Management within the cluster
  • Ensures branch compliance with Banks policies and processes
  • Ensures timely submission of MIS reports.
  • Ensures safety and security of Bank and customer's assets
  • Ensures Audit related deliverables both internal and external are met as per the prescribed norms.
  • Ensures Role clarity to employees in the branch and manage attrition
  • Performance Management
  • Tracks and monitors daily productivity and book movement of the branch
  • Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required
  • People Management.
  • Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
  • Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
  • Risk and Internal Control Responsibilities
  • Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
  • Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

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