Hot N Spicy is looking for a responsible and experienced Branch Manager to manage overall branch operations, staff, customer service, and ensure smooth daily functioning of the outlet.
Key Responsibilities:
- Prepare monthly staff rosters and manage leave replacements
- Maintain branch staff headcount as per HR allocation
- Conduct daily briefings with shift managers, chefs, and team leads
- Ensure stock availability and check expiry/MRD compliance
- Maintain cleanliness and hygiene inside and outside the branch
- Ensure timely completion of operational checklists
- Monitor staff attendance, discipline, and SOP compliance
- Oversee maintenance of equipment, generators, vehicles, and premises
- Ensure high-quality customer service at all times
- Manage parking, customer flow, and surrounding environment
- Handle petty cash and maintain expense records transparently
- Ensure proper portioning and timely order dispatch
- Monitor utility usage and control wastage
- Take disciplinary actions in case of misconduct
- Ensure no unauthorized persons enter operational areas
- Supervise safe handling and disposal of used oil
- Maintain office communication and stay active on official WhatsApp groups
- Coordinate with kitchen and operations team for improvements
- Conduct inspections for hygiene, maintenance, and compliance
- Participate in audits, finance reviews, and submit branch reports
- Share feedback and suggest operational improvements
Requirements:
- Bachelor’s degree preferred
- 3–5 years of experience in restaurant or retail operations
- Strong leadership and team management skills
- Good communication and problem-solving ability
- Ability to work in a fast-paced environment
- Basic knowledge of MS Excel
What We Offer:
- Competitive salary
- Career growth opportunities
- Professional work environment
Apply now to join Hot N Spicy and grow your career!
Work Location: In person