Branch Manager

Hot N Spicy is looking for a responsible and experienced Branch Manager to manage overall branch operations, staff, customer service, and ensure smooth daily functioning of the outlet.

Key Responsibilities:

• Prepare monthly staff rosters and manage leave replacements
• Maintain branch staff headcount as per HR allocation
• Conduct daily briefings with shift managers, chefs, and team leads
• Ensure stock availability and check expiry/MRD compliance
• Maintain cleanliness and hygiene inside and outside the branch
• Ensure timely completion of operational checklists
• Monitor staff attendance, discipline, and SOP compliance
• Oversee maintenance of equipment, generators, vehicles, and premises
• Ensure high-quality customer service at all times
• Manage parking, customer flow, and surrounding environment
• Handle petty cash and maintain expense records transparently
• Ensure proper portioning and timely order dispatch
• Monitor utility usage and control wastage
• Take disciplinary actions in case of misconduct
• Ensure no unauthorized persons enter operational areas
• Supervise safe handling and disposal of used oil
• Maintain office communication and stay active on official WhatsApp groups
• Coordinate with kitchen and operations team for improvements
• Conduct inspections for hygiene, maintenance, and compliance
• Participate in audits, finance reviews, and submit branch reports
• Share feedback and suggest operational improvements

Requirements:

• Bachelor’s degree preferred
• 3–5 years of experience in restaurant or retail operations
• Strong leadership and team management skills
• Good communication and problem-solving ability
• Ability to work in a fast-paced environment
• Basic knowledge of MS Excel

What We Offer:

• Competitive salary
• Career growth opportunities
• Professional work environment

Apply now to join Hot N Spicy and grow your career!

Work Location: In person