Branch manager

Job Summary

The Branch Manager is responsible for the overall performance of the branch, ensuring smooth daily operations, high-quality service, strong team performance, and achieving sales targets. The role focuses on maintaining brand standards, customer experience, and operational excellence.

Key Responsibilities

Operations Management

• Oversee daily branch operations (floor, kitchen, bar, delivery)
• Ensure smooth workflow during peak and off-peak hours
• Monitor order flow (dine-in, takeaway, Talabat, Snoonu, Beanz)
• Ensure all systems are functioning (POS, equipment, utilities)

Team Management

• Supervise and lead all staff (baristas, kitchen, cashiers, servers)
• Schedule shifts based on business needs
• Train staff on SOPs, service standards, and product knowledge
• Monitor staff performance and provide feedback
• Handle staff issues and coordinate with HR when required

Customer Experience

• Ensure high-level service and customer satisfaction
• Handle complaints professionally and resolve issues immediately
• Maintain the overall atmosphere (cleanliness, music, AC, presentation)
• Be present on the floor and lead by example

Quality Control

• Ensure consistency in coffee, food, and presentation
• Monitor preparation times and service speed
• Enforce hygiene and food safety standards
• Conduct regular quality checks

Sales & Performance

• Monitor daily sales and performance reports
• Achieve and exceed sales targets
• Identify opportunities to increase revenue (upselling, promotions)
• Reduce waste and control costs

Inventory & Stock

• Oversee stock levels and coordinate with warehouse
• Approve and monitor stock requests
• Minimize waste and ensure proper storage

Compliance & Standards

• Ensure all SOPs and company policies are followed
• Maintain brand standards across all areas
• Ensure safety regulations are met

Requirements

• Experience in F&B or café management
• Strong leadership and decision-making skills
• Ability to manage a fast-paced environment
• Knowledge of POS systems and operations

Skills

• Leadership and team management
• Problem-solving
• Communication
• Operational awareness
• Time management

Job Type: Full-time

Pay: QAR6,500.00 per month

Work Location: In person