Branch Manager

Come Join Us!

Virginia Tile Co is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. We were founded in 1928 and have facilities located in 10 states. We celebrate a culture of collaboration, innovation, inspiration, and service.

Bringing design to the surface. Check us out: https://virginiatile.com/

Position Summary:

The Branch Manager is responsible for leading all operational aspects of the branch, including Pro Center operations, warehouse management, inventory control, and delivery coordination. This role drives operational performance, ensures a best-in-class customer experience, and develops a high-performing team.

This is a working manager role requiring a hands-on, lead-from-the-front approach. The Branch Manager is expected to actively support daily warehouse operations as needed?including physical tasks?while maintaining overall leadership and accountability for branch performance.

This leader will play a key role in the launch and ongoing success of the Pro Center, while ensuring warehouse operations remain efficient, safe, and accurate.

Key Responsibilities

Operations & Performance

• Lead day-to-day operations across Pro Center, warehouse, and delivery functions
• Work alongside team members to ensure workflows are executed safely, efficiently, and in alignment with company standards
• Monitor and drive performance against key metrics (inventory accuracy, productivity, service levels, safety)
• Identify and implement process improvements to enhance operational effectiveness

Pro Center Leadership

• Oversee the launch and ongoing operations of the Pro Center
• Ensure a high level of service for contractors and customers, including order accuracy and responsiveness
• Partner with sales teams to support customer needs and drive growth

Warehouse & Inventory Management

• Support and oversee daily warehouse activities, including receiving, storage, picking, staging, and shipping
• Participate in operational tasks as needed, including creating customer orders, shipping/receiving freight, loading/unloading product, and putting away inventory
• Maintain strong inventory control practices, including cycle counts and variance resolution
• Ensure accuracy and timeliness of all inbound and outbound shipments

People Leadership

• Hire, train, and develop team members across Pro Center and warehouse operations
• Set clear expectations, provide coaching, and manage performance
• Foster a culture of accountability, teamwork, and continuous improvement

Safety & Compliance

• Actively promote and model safe work practices while performing warehouse duties
• Ensure compliance with company policies and all applicable safety regulations
• Maintain a clean, organized, and secure work environment

Customer Experience

• Ensure a positive and consistent customer experience across all touchpoints
• Address and resolve customer concerns in a timely and professional manner

Qualifications

• 5?8+ years of progressive leadership experience in warehouse, distribution, retail, or operations environments
• 3?5 years of direct people management experience
• Strong knowledge of warehouse operations, inventory management, and safety practices
• Ability to perform physical job functions, including regular lifting, moving product, and working in a warehouse environment
• Valid driver?s license with acceptable driving record

Preferred:

• Experience in building materials, distribution, or contractor-focused environments
• Experience supporting new site launches or operational expansions

What We?re Looking For

• Hands-on leader who leads by example and drives accountability
• Willingness to perform physical labor and daily warehouse tasks alongside the team
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Effective communicator who collaborates well across teams

Why You?ll Love Working Here

• Multiple affordable medical insurance plans (PPO & HSA)
• Dental and optional vision insurance
• Life insurance, short-term and long-term disability
• Optional pet insurance
• Employee & friend discounts on tile products
• 401(k) with 3% company match
• Generous PTO, sick leave, and paid holidays
• Positive, friendly team culture that recognizes and rewards great work

Ready to build something great? Apply today and grow your career with Virginia Tile!