Branch Manager - Main Branch

Job Purpose:

The Branch Manager oversees the daily operations and sales performance of the branch. He/She drives revenue and achieves sales targets by leading and motivating a team of banking professionals. He/She implements sales strategies, develops and maintains strong customer relationships, and ensures the branch operates efficiently and profitably.

Key Accountabilities:

• Leads and guides branch staff to maximize sales performance.
• Sets sales targets and monitors team members towards achieving individual targets.
• Conducts regular sales meetings and provides guidance, support and training to branch staff.
• Develops sales strategy to achieve revenue goals and branch targets.
• Fosters and maintains strong relationships with existing and potential customers.
• Identifies customer needs and provides personalized financial solutions.
• Delivers and maintains consistency in meeting high customer satisfaction levels.
• Ensures smooth daily operations of branch as per Bank’s standards.
• Confirms compliance with banking regulations, policies, procedures and standards.
• Handles customer escalations and resolves issues raised in a timely manner.
• Identifies opportunities for business growth and expansion within the branch market.
• Collaborates with marketing and related teams to promote banking products effectively.
• Analyzes sales and performance data regularly to identify new trends.
• Prepares reports on sales performance, customer satisfaction, and branch profitability.
• Provides quarter feedback and coaches branch staff to improve performance.
• Abides by risk management policies and procedures related to branch operations.

Qualifications and Experience:

• Bachelor’s degree in a business-related specialization is preferred.
• A minimum of 10 years of experience in a managerial branch management role within a bank is required.
• Proven track record of achieving sales targets in a bank.
• Ability to achieve sales targets with proven track records.
• Ability to maintain a high level of customer satisfaction.
• Good understanding of banking offered products.
• Expert in Microsoft Office applications includes Excel, Word and PowerPoint.

** Applicants who are meeting the job requirements will be contacted. Candidates residing in Muscat will be prioritized. Applications will be accepted until 07-Sep-2025 at 2:00 P.M Submissions received after this date and time will not be considered **