Branch Manager - October Area

Accountable for:

• Implement Branch Sales Budget and business plan.
• Drive, manage & track branch performance toward achieving business, sales & service quality goals & targets through marketing bank products & services and increase customer base by direct and cross selling.
• Manage in coordination with Retail Management staff vacations & vacancies in a manner to ensure best service to customers.
• Meet on a regular base with branch staff to review, assess and enhance level of sales & service.
• Coach and train staff to ensure full awareness of Bank products, services and P&P
• Manage & approve counter transactions according to the authority matrix.
• Ensure all Audit notes are fully adhered to and that there are no repetitions.
• Manage and implement channels migration strategy.
• Manage staff rotation within branch/branches to ensure all functions are fully covered.
• Ensure manning the Meeter/Greeter & CIO desks as per the schedule on daily bases.
• Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
• Ensure adherence to the Branch Operating Model.

Requirements:

• University degree in business administration or finance from a reputable university.
• Min. 8 years experience in banking, branch management experience is a plus.
• Fluent in English.
• Strong sales & services orientation.
• Excellent communication, negotiation & interpersonal skills.
• Location: October & Nasr City.