Branch Manager - Retail Store

Key Responsibilities:

1. Operations Management

• Supervise daily store operations including opening, closing, and cash handling procedures.
• Ensure shelves are fully stocked and displays are attractive and in line with merchandising standards.
• Monitor product freshness and expiry dates, and manage waste control effectively.
• Ensure all departments (grocery, produce, frozen, meat, etc.) run efficiently.

2. Staff Supervision & Development

• Lead, train, and motivate store staff to achieve sales and service goals.
• Prepare staff schedules and ensure adequate shift coverage.
• Conduct performance evaluations and disciplinary actions when required.
• Foster a positive work environment promoting teamwork and accountability.

3. Customer Service

• Maintain high standards of customer satisfaction and promptly resolve complaints or queries.
• Ensure staff deliver professional, friendly, and helpful service at all times.

4. Sales & Financial Management

• Monitor daily sales performance and achieve revenue and profit targets.
• Control store expenses and minimize losses due to theft or wastage.
• Prepare daily, weekly, and monthly sales and inventory reports.

5. Inventory & Procurement

• Manage stock levels, order replenishment, and coordinate with suppliers.
• Conduct regular stock audits and ensure proper storage and rotation.
• Reduce overstocking and manage slow-moving or expired products.

6. Compliance & Safety

• Ensure the store complies with all local regulations, including health, safety, and hygiene standards.
• Oversee cleanliness and maintenance of the store and equipment.
• Enforce company policies and standard operating procedures.

Qualifications & Experience:

• Bachelor’s Degree or Diploma in Business Administration, Retail Management, or related field.
• Minimum 3–5 years of experience in supermarket or retail store management.
• Strong leadership, communication, and organizational skills.
• Proficiency in inventory management systems and MS Office.
• Knowledge of UAE retail regulations (preferred).

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month