Urwah Admin

Bismi Group

Job Purpose:To oversee the complete operations of the wholesale branch, ensuring sales growth, efficient inventory management, customer satisfaction, and team performance in line with company objectives.Key Responsibilities:1. Sales &amp; Business Development<ul><li>Achieve monthly and yearly sales targets.</li><li>Drive wholesale business growth (retailers, restaurants, bulk buyers).</li><li>Develop new customer base and expand existing accounts.</li><li>Monitor market trends, competitor pricing, and demand patterns.</li></ul>2. Branch Operations Management<ul><li>Manage day-to-day branch operations efficiently.</li><li>Ensure proper stock availability and product display.</li><li>Maintain smooth coordination between sales, warehouse, and logistics.</li><li>Ensure compliance with company policies and procedures.</li></ul>3. Inventory &amp; Stock Control<ul><li>Monitor stock levels and avoid shortages/overstocking.</li><li>Ensure FIFO (First In First Out) and proper stock rotation.</li><li>Reduce wastage, expiry, and damages.</li><li>Conduct regular stock audits and reconciliation.</li></ul>4. Team Management<ul><li>Supervise sales staff, tele-sales team, and warehouse employees.</li><li>Assign targets and monitor individual performance.</li><li>Conduct training and development for staff.</li><li>Maintain discipline, attendance, and productivity.</li></ul>5. Customer Relationship Management<ul><li>Build strong relationships with key wholesale customers.</li><li>Handle customer complaints and resolve issues promptly.</li><li>Ensure high service standards and customer retention.</li></ul>6. Financial &amp; Cost Control<ul><li>Monitor branch expenses and profitability.</li><li>Ensure proper billing, invoicing, and cash handling.</li><li>Coordinate with finance for collections and credit control.</li><li>Control operational costs and improve margins.</li></ul>7. Compliance &amp; Safety<ul><li>Ensure compliance with municipality and food safety regulations.</li><li>Maintain hygiene standards in warehouse and sales areas.</li><li>Follow health &amp; safety guidelines.</li></ul>8. Reporting &amp; Analysis<ul><li>Prepare daily, weekly, and monthly sales reports.</li><li>Analyze KPIs and suggest improvements.</li><li>Report branch performance to management.</li></ul>Key KPIs:<ul><li>Sales revenue &amp; growth</li><li>Gross margin</li><li>Stock turnover ratio</li><li>Customer acquisition &amp; retention</li><li>Wastage / expiry percentage</li><li>Team productivity</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business / Commerce or related field.</li><li>5&ndash;8 years of experience in FMCG wholesale/retail operations.</li><li>Strong leadership and team management skills.</li><li>Good knowledge of inventory systems and ERP/CRM tools.</li><li>Excellent communication and negotiation skills.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Branch Manager - Wholesale

Job OverviewWe are looking for a motivated and results-driven Tele Sales Executive &ndash; Wholesale to join our Sales team. The ideal candidate will be responsible for managing inbound and outbound sales calls, promoting our product portfolio to retail and wholesale customers, generating new business, maintaining strong customer relationships, and ensuring accurate order processing. This role plays a key part in driving revenue growth and customer retention.Key ResponsibilitiesSales Generation &amp; Revenue Growth<ul><li>Make daily outbound sales calls to existing customers and prospective retailers, traders, and bulk buyers</li><li>Promote company products, seasonal offers, schemes, and new launches</li><li>Identify upselling and cross-selling opportunities to increase order value</li><li>Achieve assigned daily, weekly, and monthly sales targets and KPIs</li><li>Convert inquiries and leads into confirmed sales orders</li><li>Maintain a healthy pipeline of prospects and follow-ups</li><li>Support outdoor sales teams by managing assigned accounts and follow-ups</li></ul>Customer Relationship Management<ul><li>Build and maintain long-term relationships with retailers, supermarkets, groceries, restaurants, catering companies, and wholesale traders</li><li>Act as the primary point of contact for pricing, availability, promotions, and delivery updates</li><li>Handle customer complaints and service issues professionally and promptly</li><li>Follow up with inactive or low-volume customers to revive business</li><li>Maintain accurate customer records including contact details, credit limits, and buying patterns</li><li>Ensure professional and customer-focused communication at all times</li></ul>Product Knowledge &amp; Market Intelligence<ul><li>Maintain strong knowledge of product specifications, packaging, shelf life, pricing, and availability</li><li>Educate customers on product benefits, usage, storage, and margins</li><li>Monitor competitor pricing, promotions, and market trends</li><li>Collect and share customer feedback and market insights with management</li></ul>Reporting &amp; Performance Management<ul><li>Prepare daily call reports, sales reports, and pipeline updates</li><li>Track KPIs such as call volume, conversion rates, average order value, and revenue</li><li>Maintain accurate records in CRM/ERP systems</li><li>Participate in sales meetings, reviews, and training programs</li></ul>Teamwork &amp; Internal Coordination<ul><li>Coordinate with outdoor sales, warehouse, logistics, accounts, and customer service teams</li><li>Assist with onboarding new customers when required</li><li>Support marketing campaigns, promotions, and product launches</li><li>Contribute ideas to improve sales performance and customer satisfaction</li></ul>Key Performance Indicators (KPIs)<ul><li>Daily outbound call volume and customer interactions</li><li>Monthly sales revenue and gross margin achievement</li><li>Customer acquisition and retention</li><li>Order accuracy and turnaround time</li><li>Reduction in overdue receivables</li><li>Customer satisfaction and complaint resolution time</li></ul>Qualifications &amp; ExperienceEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or a related field (preferred)</li></ul>Experience:<ul><li>2&ndash;3 years of experience in tele sales, inside sales, or customer service</li><li>Experience in wholesale trading, FMCG, retail distribution, or B2B sales preferred</li><li>Experience handling retailer accounts and bulk buyers is an advantage</li></ul>Skills &amp; CompetenciesTechnical Skills:<ul><li>Proficiency in ERP/CRM systems, POS software, MS Excel, email, and order management tools</li><li>Ability to handle high call volumes accurately</li></ul>Core Skills:<ul><li>Excellent communication, negotiation, and persuasion skills</li><li>Strong customer service and relationship-building abilities</li><li>Target-oriented and able to work under pressure</li><li>Strong time management and multitasking skills</li><li>Problem-solving mindset with attention to detail</li><li>High level of integrity and professionalism</li></ul>Language Requirements<ul><li>Fluency in English (mandatory)</li><li>Knowledge of Hindi, Malayalam, or other regional languages is an advantage (especially in UAE/GCC markets)</li></ul>Job Type: Full-time

Tele Sales Executive – Wholesale

Join Bismi Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bismi Group

About Company

Branch Manager - Wholesale

Tele Sales Executive – Wholesale