Branch Operations Project Manager

Description:

The Branch Operations Project Manager is responsible for planning, coordinating, and executing branch-level projects that drive operational efficiency, profitability, and client satisfaction across parts, service, sales, and rental. This role partners with Branch Managers, and corporate leaders to ensure projects are delivered on time, within scope, and aligned with company objectives.

Acting as a cross-functional leader, the Branch Operations Project Manager manages timelines, tracks key performance indicators (KPIs), and ensures consistent implementation of best practices across multiple branch locations. The role also plays a key part in fostering collaboration, standardization, and continuous improvement initiatives that strengthen both branch operations and client experience.

WHAT YOU'L DO:

• Lead and manage branch-level projects from planning through execution, ensuring alignment with company goals.
• Develop project plans with clear timelines, deliverables, and KPIs, and provide progress updates to leadership.
• Identify, track, and implement cost-saving measures and value-added strategies to help branches achieve operational and financial goals.
• Collaborate with branch teams to resolve escalated client issues, ensuring timely solutions and improved client satisfaction.
• Oversee implementation of 5S (Sort, Set, Shine, Standardize, Sustain) principles to create efficient, organized, and safe work environments.
• Develop, document, and roll out standard operating procedures and best practices using Monday.com.
• Partner with safety teams via Teams meetings and ensure safety programs, inspections, and compliance documentation are current and accurate.
• Manage and monitor mentor programs, corrective action plans, and inspection follow-ups to support safety and employee development.
• Conduct and present monthly branch performance reviews, providing insights, data, and recommendations to Regional Managers.
• Document meeting notes, project updates, and follow-up action items, ensuring accountability and completion.
• Collaborate with leadership on parts scorecard tracking and coordinate improvement plans.
• Plan and support branch client engagement events to strengthen client relationships and promote company values.

Requirements:

WHAT YOU'LL NEED

• Bachelor’s degree or 5 or more years related experience; or equivalent combination of education and experience.
• Business awareness and numerical ability.
• Experience in managing an outside sales team
• 5 years sales/rental management and/or sales/rental market experience
• Ability to coach, lead, and delegate activities to the team members at your store
• Intermediate knowledge of Excel, Outlook, and other database systems
• Fluent in using a CRM system (Saleslink, Salesforce, etc.)
• Experience using DBS is a plus
• The ability to relocate to the Central Arkansas area

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.

The noise level in the work environment is usually moderate.

Required travel up to 50-75%, dependent on market conditions and salesmen needs.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary/Exempt

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)