Branch Operations Specialist

Description:

Branch Operations Specialist

DOW Technologies | Full-Time | Hourly (Non-Exempt) Pay Range $19-$21 per hour based on experience

At DOW Technologies, our branches operate like small, high-performing teams. We move fast, support each other, and take pride in delivering an outstanding customer experience. If you enjoy staying active, being organized, and playing a key role in both operations and customer service, this could be a great fit for you.

What You’ll Do

This is a hands-on role that blends warehouse operations with customer support responsibilities. You’ll help keep product moving efficiently while ensuring customers receive knowledgeable, responsive service.

On the Operations Side:

• Receive vendor shipments accurately and in a timely manner, following established procedures for inspection, sorting, labeling, and storage.
• Maintain inventory accuracy through cycle counts, proper bin location practices, variance reconciliation, and FIFO rotation.
• Process, pull, verify, and prepare customer orders for shipment with a high degree of accuracy.
• Load and unload deliveries from company vehicles and common carriers.
• Manage daily shipping operations to ensure orders are processed and dispatched efficiently.
• Process freight, ground shipments, and product returns in accordance with company and vendor guidelines.
• Maintain working relationships with shipping carriers and vendors.
• Monitor warehouse organization, space utilization, and supply levels.
• Ensure the warehouse remains clean, organized, secure, and compliant with safety standards.
• Support basic facility and equipment maintenance as needed.

On the Customer Side:

• Assist customers at the counter and over the phone
• Learn our product lines and recommend solutions
• Process transactions accurately and efficiently
• Build relationships and help identify additional sales opportunities
  

Requirements:

What We’re Looking For

• High School Diploma or equivalent
• Flexibility to work extended hours based on business needs.
• Forklift Experience Needed
• Experience in warehouse, distribution, retail, customer service, or sales preferred
• Strong attention to detail and organizational skills
• Comfortable in a fast-paced, team-oriented environment
• Positive attitude and strong work ethic
• Ability to safely and independently lift and move up to 100lbs with assistance
• Proficiency in Microsoft Office (Excel & Outlook required)

Why DOW?

• Collaborative, team-driven environment
• Opportunity to learn products
• Equal Opportunity Employer
• Drug-free and smoke-free workplace

If you’re someone who takes pride in accuracy, teamwork, and delivering great service — we’d love to meet you.