Branch Sales and Service Executive

As a Branch Sales and Service Executive, you will take a pivotal role in driving the bank's growth by engaging new-to-bank (NTB) clients through inbound and outbound sales efforts. Your responsibilities include:

• Initiating and nurturing relationships with NTB clients who are employees of corporate entities partnering with the Relationship Banking team.
• Executing on-site marketing activities and roadshows to increase client engagement and brand visibility within corporate environments.
• Utilising corporate-provided employee lists to strategically target potential clients and introduce them to our financial services portfolio.
• Focusing primarily on payroll accounts and anchor retail products initially, with a progressive expansion towards comprehensive retail banking solutions.
• Fully explaining bank propositions and product features to prospective clients, ensuring clear understanding of benefits and eligibility criteria.
• Delivering customer-centric, needs-based selling by segmenting clients appropriately and tailoring the sales approach.
• Managing all procedural requirements including pre-sending product bundles descriptions, conducting remote Know Your Customer (KYC) processes efficiently, and ensuring thorough collection of necessary documentation for new account openings.
• Maintaining operational excellence by minimising errors in customer applications and documentation through diligent attention to detail.
• Applying professional sales and marketing skills consistently to uphold the bank’s brand values and customer service standards.

Core Competencies

• Action Oriented: Displays a proactive approach to identifying and capitalising on sales opportunities.
• Collaborates: Works effectively within teams, sharing knowledge and supporting colleagues to achieve shared goals.
• Customer Focus: Prioritises customers’ needs and delivers service excellence to engender loyalty and satisfaction.
• Gives Clarity & Guidance: Communicates clear expectations and offers constructive feedback to enhance team performance.
• Manages Ambiguity: Remains confident and decisive when faced with uncertain or complex situations.
• Develops Talent: Supports continuous learning and the growth of colleagues and self.
• Drives Vision & Purpose: Aligns work activities with the bank’s strategic objectives and inspires passion for the bank’s goals.
• Nimble Learning: Quickly adapts to new information, technologies, and ways of working.
• Decision Quality: Makes informed, effective, and timely decisions.
• Courage: Demonstrates the confidence to take courageous actions when necessary.
• Instills Trust: Builds trust through reliability, openness and helpfulness.
• Strategic Mindset: Understands longer term business priorities and plans accordingly.
• Technical Competencies: Possesses role-specific technical knowledge and skills necessary to deliver excellent results.

The ideal candidate will demonstrate a robust blend of skills and industry knowledge, including:

• Strong product knowledge across retail banking offerings to effectively communicate the bank's portfolio.
• Excellent communication skills, both verbal and written, to articulate complex financial products clearly and persuasively to diverse client groups.
• Attentiveness to process integrity and quality assurance, ensuring all transactions and documentation comply with bank policies and regulatory requirements.
• Awareness and understanding of the local market dynamics and customer behaviours to tailor engagement strategies accordingly.
• Ability to work collaboratively within a team environment and maintain strong customer relationships with a focus on long-term value creation.

We welcome applicants who meet the following qualifications and experience:

• A Bachelor's Degree from a recognised institution, providing a strong academic foundation.
• Completion of Financial Advisory Programme (FAP) including Modules 1 and 2, or alternatively, 3 to 5 years of relevant experience within the financial services sector.
• Proficiency in both English and Arabic languages to ensure effective communication with a diverse client base.

Standard Chartered is a leading international bank with a heritage spanning over 170 years. We are agile enough to act swiftly while maintaining the capacity to create significant impact across the markets we serve. Our mission is to advance commerce and prosperity through unique diversity and inclusive practices.

Our culture thrives on challenging the conventional, embracing innovation, and continually seeking opportunities to elevate our performance. By joining Standard Chartered, you will become part of a purpose-driven organisation where your talents are valued and nurtured.

We uphold core values that guide us in everything we do:

• Do the right thing: acting with integrity, courage and prioritising clients’ needs.
• Never settle: always innovating, improving, and learning from experiences.
• Are better together: fostering an inclusive environment that celebrates diversity and teamwork for sustainable success.

At Standard Chartered, we offer a comprehensive package designed to support your overall wellbeing and professional growth.

• Competitive remuneration aligned with industry standards and reflective of your skills and experience.
• Extensive benefits including retirement savings plans, medical insurance, life insurance, and access to voluntary benefits tailored to your needs.
• Generous time-off policies encompassing annual leave, parental leave with up to 20 weeks maternity support, sabbatical opportunities up to 12 months, and dedicated volunteering leave.
• Flexible working arrangements to promote a healthy work-life balance, incorporating both office and home-based work options.
• Access to Unmind, a leading digital wellbeing platform, along with a range of resilience-building and mental health resources including employee assistance programmes and trained first-aiders.
• A culture of continuous learning with ample opportunities for reskilling and upskilling through a variety of physical, virtual, and digital learning platforms.
• Joining a values-led organisation that is committed to diversity, equity and inclusion, where everyone is respected and empowered to reach their full potential.