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Branch Supervisor (Program Manager II), Grade N25
About the Position
Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $83,556 to $129,391 based on the candidate’s qualifications and experience.
WHO WE ARE
MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploringnew ideasand using the collective talent, knowledge, and creativity of employees at all levels.
The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonableaccommodationfor persons with disabilities toparticipatein the job application or interview process and/or to perform the essential functions of the position.
WHO WE ARE LOOKING FOR
MCPL Branch Supervisors provide a variety of professional programs and services reflective of, and responsive to community needs and assets. They develop and deliver inclusive and equitable, community-led programs and services. These positions represent MCPL within the community, building collaborative relationships, programs, and services in partnership with community members and organizations .Branch Supervisors also help to manage MCPL materials to meet the educational, recreational and information needs of the community. These positions provide customers with basic technological and in-depth informational assistance.
The Branch Supervisor for the Kensington Park Library also has oversight of the Noyes Library for Young Children, located at 10237 Carroll Place, Kensington, MD 20895, about half a mile from Kensington Park. This small, one-room building is one of eight libraries in the country dedicated exclusively to serving our youngest customers and their families. While both branches have their own, dedicated staff compliments and unique needs, the Branch Supervisor is responsible for monitoring service levels and making adjustments to address operational needs.
Bilingual applicants are encouraged to apply. Additional multi-lingual pay may be available after successfully passing a multilingual examination.
What You'll Be Doing
- Demonstrate commitment to diversity, equity and inclusion (DEI) practices in public service.
- Value building collaborative relationships with community members and organizations, as well as colleagues across MCPL.
- Be responsive to the emerging needs of Montgomery County residents, developing and delivering programs and services that reflect the unique needs of diverse populations.
- Flexible, adaptable, and eager to implement change to better serve our communities
- Able to communicate effectively with diverse audiences through a variety of platforms
- Ready to grasp new technologies and train staff to use these technologies
- Comfortable in developing, presenting, and evaluating training, virtually and in person
- An empathetic listener who enjoys understanding and responding to the needs of customers and staff
- Ready to understand the part your branch plays in the Department and the role the Department plays in County government.
Essential Duties/Major Responsibilities:
- Promotes and supports MCPL’s Diversity, Equity and Inclusion values with staff and customers. Centers the experiences of people and communities who are most affected by structural inequities when engaging in programming, partnerships, and information services work.
- Manage branch collections.
- Ensure delivery of excellent customer service by modeling best practices, guiding staff and implementing policies and solving problems.
- Serve as a leader of a branch management team, planning and organizing the work of the branch.
- Lead the day-to-day operations of a library branch.
- Serve as an on-site manager or assistant manager, supervising, training, evaluating as well as coaching and mentoring staff.
- Develop, provide, and evaluate training to a diverse staff, throughout the Department.
- Respond directly to customer concerns, suggestions, and complaints.
- Engage with the library community by performing outreach and serving as the branch liaison to the Library Advisory Committee
- Serve on workgroups and committees designed to encourage communication and problem solving across all levels of the organization.
THIS RECRUITMENT WILL GENERATE A 6-MONTH ELIGIBLE LIST TO FILL CURRENT AND FUTURE VACANCIES FOR THE BRANCH SUPERVIOSR Full-Time POSITIONS AT ALL BRANCH LOCATIONS WITHIN MCPL.
Hours for this position are:
Minimum Qualifications
Equivalency: An equivalent combination of education and experience may be substituted.
Experience: 5 years of professional library experience in a customer service environment.
Licensure: Employees will be responsible for maintaining appropriate level of contact hours to sustain State licensure requirements for this position.
Medical Exam Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.
Preferred Criteria, Interview Preferences
- Leading diverse teams,coachingand/or supervising personnel, including providing input to or creating performance evaluations.
- Creating andmaintainingstaff schedules.
- Developing, conducting, and evaluating staff training and planning and/or leading meetings
- Providing customer service and resolving complex customer service issues in a library setting; being the person in charge in absence of a manager or supervisor
- Managing a project or similar assignment
- Managing staff in a Union Environment
- A master’s degree in library science or library information science from a college or university accredited by the American Library Association is preferred
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
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