Brand Ambassador + CRM - Luxury brand experience

Job Responsibilities

• Greet and welcome all visitors to the showroom in a friendly yet professional manner, ensuring a premium first impression.
• Assist customers with inquiries and direct them to the appropriate sales consultant.
• Maintain a clean, organized, and presentable front desk and customer lounge, including refreshments and guest comfort.
• Schedule appointments and coordinate with sales and service teams for smooth operations.
• Support event hosting, VIP visits, and new model launches, maintaining the showroom ambiance (lighting, music, cleanliness, scent).
• Collect customer feedback and escalate complaints promptly to management.
• Record and report daily walk-in customer data.

Lead Generation & Sales Support

• Qualify sales leads in alignment with AGMC Rolls-Royce’s target customer criteria.
• Generate and secure a minimum of 10 qualified leads per day.
• Reach out to 100 new prospect accounts daily to develop new business opportunities.
• Collect and document essential information on prospective clients for database accuracy.
• Actively manage and update the client database to support direct mail and marketing campaigns.
• Identify past prospects for follow-up and re-engagement calls.
• Log all calls and track performance to monitor success rates.
• Provide regular activity and performance reports.
• Follow up on specific marketing campaigns to nurture leads and increase conversions.
• Collaborate closely with the field sales team to support AGMC Rolls-Royce’s overall sales objectives.
• Represent the brand in a professional, positive, and accurate manner in all customer interactions.

Requirements:

• Previous experience in customer service, hospitality, or front desk roles (automotive experience is a plus)
• Strong communication and interpersonal skills
• Confident, polished, and well-groomed appearance
• Ability to handle multiple tasks in a fast-paced environment
• Fluent in English (Arabic is a plus)
• Basic computer skills (MS Office, CRM tools)
• Positive attitude and a passion for the automotive industry
• Proven success in telesales, telemarketing, or tele-research roles, including experience setting appointments for field sales teams.
• Demonstrated ability to identify key business drivers and match these to the company’s offerings.
• Experience in meeting or exceeding sales targets.
• Analytical ability to research and identify relevant information on prospective customers.

Working Hours:

Full-time; showroom hours may include weekends or public holidays

Preferred Qualities:

• Passion for cars and automotive trends
• Team player with a proactive approach
• Flexible and adaptable to different showroom events and campaigns

Job Types: Full-time, Permanent

Pay: Up to AED7,000.00 per month

Application Question(s):

• Are you comfortable working in both CRM (Telesales or calls) and F2F customer experience, as this role requires?
• How many languages do you speak professionally?

License/Certification:

• UAE Driver's License (Required)

Location:

• Dubai (Required)