Brand Ambassador / Sales Associate

About Us: Celebrating our 50th anniversary, Headlines Boutique (est. 1976) is a long-standing North Conway fixture offering an eclectic mix of smoking accessories, fine jewelry, body jewelry, crystals, home décor, staruary, and more. Customer service is our absolute top priority. We are seeking motivated individuals who genuinely love our brand to join our vibrant team.

The Role: You will work directly with our experienced keyholders and the public to deliver an exceptional, personalized shopping experience in New Hampshire's premier tax-free shopping destination.

Responsibilities:

• Provide standout customer service and sales assistance
• Handle cashier duties
• Assist with order purchasing and processing
• Maintain a clean and organized workspace

Requirements:

• Reliable, presentable, and outgoing with a positive attitude
• Reliable transportation
• Retail sales and customer service experience

Benefits & Perks:

• Competitive pay
• Enrollment in our tiered bonus incentive plan
• Generous merchandise discounts
• Full-Time Only: Paid vacation time, paid holidays, and perfect attendance bonus.

We are committed to providing equal opportunity to all associates and qualified applicants without regard to race, color, age, religion, sex, marital status, sexual orientation, legally protected physical or mental disability, or any other basis protected under applicable law.

Pay: $15.50 - $16.50 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• What draws you to Headlines Boutique specifically, and what is your favorite part of our eclectic product mix (jewelry, crystals, smoking accessories, etc.)?
• : We consider customer service our absolute top priority. In your own words, what does "exceptional service" look like in a boutique setting?
• You will be working directly with our experienced keyholders. How do you typically prefer to receive feedback or on-the-spot coaching during a shift?
• When the store is quiet, how do you identify what needs to be done (restocking, cleaning, organizing) without being prompted by a manager?
• Briefly describe how you would handle a situation where a customer is frustrated or unhappy with a purchase.
• We are looking for year-round stability for this role. Are there any seasonal commitments or upcoming schedule changes that would prevent you from working through our busiest times of the year?
• Are you able to sit, stand, squat, and reach for extended periods, and lift up to 30 lbs without difficulty?

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Ability to Commute:

• North Conway, NH 03860 (Required)

Work Location: In person