Brand Trainer - MAC Cosmetics

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

The Retail Artistry Coach performs the responsibilities of a M·A·C Makeup Artist 50% of their time, and 50% of their time dedicated to in-store support for focus & reputations doors. They are responsible for following up on key Education initiatives, customer service, drive 5-star launches, support Retail Events & elevate Retail Artistry.

1. Provide Retail Employee Support by:

• Working as a M·A·C Makeup Artist at base store – 50% of time & 50% of time travelling to Focus/Reputation doors.
• Setting an example of professionalism, customer service and makeup artistry.
• Answering questions pertaining to customer service and product knowledge while at counters.
• Ensuing all new artists are fully onboarded to the brand and set up with Induction with Retail Managers.
• Supporting and following up on Priority Education Initiatives as directed by Education Lead – Key launch information/inspiration, MMX Module completion, supporting Retail Events and elevating Retail Artistry skills with team.
• Align with Retail Manager to coach artist on Omni Selling Skills.
• Identifying training needs through Retail Managers & supporting the Retail Manager to give

Coaching/Feedback to their Artists.

2. Enhance the Skill Level of M·A·C Artists by:

• Observing and modifying, if necessary, the Retail Artistry abilities and OMNI customer service skill levels. Giving feedback, tips and tricks as a Coach.
• Evaluating training needs through Retail Manger & suggesting methods of addressing these needs at the counter to the Retail Manager to follow up with.
• Conducting MUP Services to set example of excellence and expectation.
• Support Skill Certification process to evaluate strengths and opportunities.
• Communicating training needs and accomplishments regularly to the Lead Trainer.

3. Participate in Professional Development by:

• Attending and participating in various developmental trainings where relevant.
• Attending quarterly Education meetings, & participating by presenting independent ideas & concepts based on in-store observations.

4. Provide consistent observation & insights to Lead Trainer:

• Asses the customers service and MUP Artistry skills at store level.
• Identifying and communicating training needs.

5. Ensure Educational Objectives of Artist Training are met by:

• Assisting, as required, with the co facilitation of core training modules IRL/Virtually that may include:

Basic Training, Boot Camp, Boost Camp, TikTok School & Retail Artistry Services

• Follow up on priority Education initiatives back in store – MAC Experience, new collection sell through, Skill Cert, MUP Services standards etc.

6. Facilitate Special Events as Requested by:

• Participating and or assisting with special events as required.
• Identifying opportunities for M·A·C participation in-store events, working with the Retail Manager to execute the event.
• Providing Retail Events training and preparation for Retail Artists.

What you’ll need to succeed

• Proven experience as a Makeup Artist, with a strong portfolio showcasing a range of looks and techniques.

• Previous experience in training, coaching, or mentoring makeup artists or retail teams.

• Exceptional makeup application skills with in-depth knowledge of products, tools, and current beauty trends.

• Strong commercial mindset with demonstrated ability to drive sales and achieve targets.

• Confident communication and presentation skills, with the ability to engage and inspire diverse audiences.

• Experience working in a fast-paced retail or beauty environment.

• Based in Cairo, with flexibility and willingness to travel frequently across different cities and store locations.

• Highly organized, proactive, and adaptable with a solutions-oriented mindset.

• Passion for the beauty industry and a genuine interest in developing others.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
You can find more information through:

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.