Brand Trainer - Riyadh & Khobar

Position: Brand Trainer

Location: Riyadh & Khobar (1 position in each city)
Industry: Hospitality / F&B

Role Summary:

The Brand Trainer is responsible for developing and delivering impactful training programs that align with the brand’s identity, values, and service excellence standards. This role ensures that all Front-of-House (FOH) and Back-of-House (BOH) staff consistently deliver a high-quality guest experience, uphold brand consistency, and embody the company culture.

Key Responsibilities:

• Deliver structured onboarding, induction, and role-specific training across FOH and BOH teams
• Design and update training programs and materials based on operational needs and brand developments
• Implement training on customer service excellence, food handling, hygiene, and brand presentation
• Conduct regular evaluations, audits, and feedback analysis to identify and address training needs
• Collaborate with operations to ensure SOPs are followed across all locations
• Coach staff on guest engagement, upselling, service etiquette, and team collaboration
• Support leadership development and succession planning through coaching and workshops

Required Skills & Competencies:

• Experience: 3–5 years in hospitality, F&B training, or brand development (preferably in high-end restaurants, cafés, or hotels)
• Technical Skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word)
• Training & Coaching: Strong background in staff development, performance management, and customer service excellence
• Operational Knowledge: Solid understanding of restaurant workflows, service sequences, food preparation, and safety standards
• Communication: Excellent presentation and engagement skills
• Leadership: Ability to inspire, mentor, and develop employees at all levels
• Customer Focus: Passionate about hospitality and committed to delivering exceptional guest experiences
• Adaptability & Problem-Solving: Flexible in approach with strong time management and planning skills

Job Type: Full-time

Experience:

• Hospitality : 3 years (Required)