Broadcast Analyst

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal System Solutions is seeking a Broadcast Analyst in Colorado Springs, CO.

Overview:
On-site position. Responsible for providing 24/7/365 telephone or e-mail response to calls from remote users responding to general application inquiries, specific questions concerning the Global Broadcast Services (GBS) support equipment and reporting incidents and managing problems through resolution. The Broadcast Analyst will:

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer outages, requests and issues

Provide customers with product, service, and overall support information

Responsibilities:
Act as the first line of troubleshooting involving incidents and problems for the Receive Broadcast Manager (RBM) equipment suite.

Perform basic satellite management services, provide initial maintenance of software and network services recording and tracking all shift activities through the Master Station Log (MSL).

Log all calls providing customers with product and service information supporting initial triage activities and identifying and escalating priority issues providing a warm handoff capability as required monitoring the various service levels and providing callback or escalation of open Remedy trouble tickets.

Handle all Remedy tickets to closure reporting to the U.S. Air Force customer of the initial and final disposition status including the time taken to resolve each issue

Assist in providing network engineering analysis of broadcast bandwidth requirements and distribution paths from source to remote field agents that utilize the GBS broadcasts.

Provide additional reporting on GBS system-health and coordination of system events as required.

Education/Experience:
Bachelors Degree and zero to two years of relevant experience or additional experience in lieu of a degree

DoD 8570 certification (Security+).

Clearance Requirements:
Active DoD Secret clearance with ability to obtain Top Secret clearance.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement
ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.