Burial Ground Consultant

Overview

We have an exciting opportunity to join our team as a Burial Ground Consultant. Standard core hours are Monday to Friday, 08:30 to 17:00. Depending on business needs, you may be required to work between Monday and Saturday, within the hours of 06:00 to 20:00. You'll be an integral part of the team, supporting the day-to-day operation of the Burial Ground and providing an outstanding service to families. You'll provide a courteous, efficient, effective and dignified service to all clients through the arrangement and delivery of burials and memorials.

What You'll Get

• 31 days leave (incl bank holidays) rising to 36 with service
• 20% staff discount in our retail shops
• Health & dental cash plans
• 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
• Employee Assistance Programme
• Life insurance & NEST pension
• Financial wellbeing tools & share incentive scheme
• Cycle-to-work & Electric Vehicle schemes
• Training & development opportunities

What To Expect

• Manage, support and process all enquiries from members of the public and clients, accurately processing all the necessary arrangements for burials.
• Be responsible for the diary and all administration systems ensuring the smooth operation of the Burial Ground.
• Promoting, advising and selling of all forms of memorialisation and value-added products and services.
• Liaise with and assist funeral directors, clergy/officiants, the bereaved and members of the public and provide the highest possible standards of service.
• Ensure all required documentation is completed and/or received in compliance with Company rules, regulations and statutory legislation. Liaising with external agencies and authorities as required.
• Ensuring the identification, storage and final disposal of cremated remains with the burial ground are undertaken and documented appropriately.
• Receive payments from clients and complete the administration of financial documentation.
• Be responsible for the security of petty cash, premises and company equipment.
• Undertake any other duties that may reasonably be required in support of the Burial Ground operation as required.
• Being proactive in community activities to promote the Burial Ground and End of life services.

What We're Looking For

• IT literate and a competent user of MS Office.
• Great communication skills.
• Customer facing experience.
• Excellent administration and organisational skills with strong attention to detail.
• Can display resilience and be comfortable working independently and as part of a team.
• High level of understanding, empathy, and compassion.

Training

• Previous experience within the funeral industry is not required as we'll provide full training.
• Travel to other sites will be required.

About Us

We're an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We're owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.

Successful candidates will undergo a DBS check as part of compliance requirements.