Bus Operations Dispatcher

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

SUMMARY

DUTIES AND RESPONSIBILITIES:
1. Driver Assignment & Shift Management: Assign drivers to designated parking lots for optimal coverage and timeliness. Address real-time issues such as delays, accidents, or vehicle issues, ensuring smooth shift handovers, proper operational coverage, and adherence to break and meal schedules.
2. Driver Monitoring: Oversee the activities of 30-40 drivers per shift, including radio communication, uniform and vehicle inspections, and adherence to operational standards for spacing and customer service.
3. Fleet Management: Use the AT&T Fleet Management System (Geotab) to monitor driver performance, vehicle locations, route adherence, and compliance with safety and operational protocols.
4. Personnel & Safety Recommendations: Advise supervisors on operational and personnel issues, recommending changes in areas such as staffing, safety hazards, and maintenance.
5. Information & Public Relations: Provide accurate information to the public, employees, and airport personnel. Respond to service requests and help direct airport traffic as needed.
6. Administrative Tasks: Complete required documentation, including vehicle inspection reports, work orders, shift logs, and training records. Refuel or charge buses as necessary.
7. Communication: Answer calls, document attendance-related issues, and coordinate with supervisors on driver availability.
8. Emergency Response: Respond to emergency calls, assist with airfield transport as needed, and recognize safety hazards. Perform light cleaning and assist passengers with baggage when required.
9. Supervisory Role: Act as a supervisory designee when necessary, handling vehicle accidents, property damage, and on-the-job injuries. Ensure accurate reporting, photo documentation, and witness statements.
10. Operational support during Irregular Operations: Assist passengers and manage public areas during irregular operations, such as inclement weather, holidays, or emergencies.
11. Emergency Support: Provide aid for airport operations in crowd control, fire watches, and escorts during irregular and emergency events.

KNOWLEDGE, SKILLS AND ABILITIES:

• Proficient in reading and writing to ensure accurate completion of required documentation.
• Experience with Microsoft Word and Excel for effective reporting and administrative tasks.
• Knowledge of fleet management systems to monitor operations, track performance, and enhance service efficiency.
• Strong interpersonal skills to courteously engage with the public, representing the airport professionally.
• Clear communication skills for effective radio transmissions and customer interactions.
• Competency in the safe operation of all shuttle bus models.
• Ability to accurately follow both verbal and written instructions.

GENERAL INFORMATION:

• Must be available to work any assigned weekday, weekend, evening and holiday shifts, and other times as needed due to emergency/urgent situations, such as inclement weather. Subject to call backs to work in emergency situations.
• Requires Class B CDL with Passenger and Air Brakes Endorsements and the ability to receive and maintain a city driving permit.
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

PREFERRED QUALIFICATIONS:

PHYSICAL REQUIREMENTS:

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.