Bus Operations Functional Analyst III SDA

Summary

*THIS OPPORTUNITY IS OPEN ONLY TO CURRENT KING COUNTY METRO EMPLOYEES NOT CURRENTLY ON PROBATION*

The Bus Operations Communications team is excited to announce a special opportunity exclusively for all internal Metro employees. As the Functional Analyst (Communications Analyst III) you will use your knowledge and/or interest in communications and design improvement. You will use your knowledge and skill in Adobe Creative Suite, Geographic Information Systems (GIS), and other technologies and programs in a collaborative work environment.
This position manages internal communications and communication systems for Transit Bus Operations. These
responsibilities include, but are not limited to, bulletins, handbooks, policies and procedures, forms, websites, cloud platforms, digital communications and multi-media. Management of systems include administration, design and development. This is a fully proficient professional classification, and work is performed on an independent basis. This position may direct the activities of or mentor others, and manage programs or projects as required. This recruitment will be used to hire 1 Special Duty Assignment vacancy and will also establish an eligibility pool for future opportunities that may become open in this classification and within this section. The pool will be valid for 12 months and used at the hiring manager’s discretion or until exhausted.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

As a Communications Analyst, you will:

• Publish bulletins on regular schedules. Develop, edit and design content to address identified issues.
• Design, edit, and publish transit operators' handbooks biannually.
• Edit and publish policies, procedures and forms.
• Develop and manage websites, SharePoint sites, digital signage system and digital messaging system.
• Plan project time schedule and implementation; manage and evaluate projects and/or programs.
• Administer complex systems that have numerous separate functions with inter-dependencies on other systems requiring coordination, review, and analysis.
• Gather, define, map, refine, and translate complex system requirements into functional specifications.
• Provide strategic communications counsel and advice to management and other internal customers.
• Act as technical expert in solving referred issues from less experienced staff.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Ability to act in a tactful and diplomatic manner, and work on sensitive issues with diverse groups.
• Advanced skills with Microsoft Office, including SharePoint and Teams.
• Advanced skills with Adobe Creative Cloud software.
• Demonstrated commitment to continuous improvement of work processes.
• Demonstrated commitment to life-long learning and development.
• Ability to learn and apply new technologies quickly.
• Strong oral and written communication skills.
• Ability to communicate technical information to non-technical audiences.
• Ability to follow style guides and branding guidelines in written and graphic communications.
  

• Knowledge of Metro Transit routes and operational practices.
• Previous experience working in Bus Operations Communications.
• Ability to work under pressure, meet deadlines, organize work assignments and set priorities.
• Ability to manage and evaluate projects and programs.
• Ability to work with a team cooperatively and mentor others.
• Experience with GovDelivery.com digital messaging system.
• Experience with ScreenCloud digital signage system.
• Knowledge of publication process, including print layout, design, proofing, and product delivery.
• Familiarity with common website languages.
• Basic knowledge of HTML, XML, CSS, JavaScript, and common programming concepts.
• Experience working in large agencies and successfully navigating through leadership and agency structures.
• Experience with Geographic Information Systems (GIS) including analytical tools and basic cartographic skills.
• Experience with ESRI products such as ArcMap and ArcGIS Online.

Supplemental Information

Required Materials

1. An online employment application.
2. Answers to the supplemental questions are required.
3. A cover letter no longer than one page addressing the following question: "As a Functional Analyst for Bus Operations, you will need to combine both technical expertise and collaboration skills to solve complex problems. Please describe how you use a combination of your technical skills (such as using software or platforms) and personal skills (such as communication or teamwork) to solve problems and help ensure smooth operations. Feel free to provide specific examples of past experiences that demonstrate these abilities."
4. One example of work or project completed using GIS, InDesign, photo shop or website. This will be reviewed for creativity, ability and accuracy. (Can be what is referenced in your cover letter).
Any additional documents will not be reviewed i.e. 2nd sample of work, resumes, etc. Applications that do not have a work sample or cover letter will be considered incomplete and not be reviewed.

NOTE: Please answer all relevant questions in the online employment application itself, with each of your jobs during the last 10 years listed (if you have ten years) listing each position for each employer separately, duties explained, etc. Earlier jobs should be included if they are relevant to the job duties listed.

Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay. Work schedule is normally Monday through Friday, 8am - 5pm. Variations may be required depending on the demands and needs of the work.

Location
This is a hybrid position (teleworking and in office). The primary location of the position is at the King Street Center, 201 S. Jackson St., Seattle, WA 98104. Reporting on-site at Metro Bases is also required as needed

Union/Class Code/Grade
Protec 17/733502/62

For more information regarding this recruitment, please contact:
Renay Huggins via email at Renay.Huggins@kingcounty.gov

Teleworking Requirement

The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities. The primary work location will be King Street after office renovations have been completed later this year. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" True north and values - King County, Washington, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short-Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.