Business Analyst

Business Analyst(Digital Banking)

Job Summary

We’re looking for Business Analyst(Digital Banking) to support our team in Abu Dhabi .This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

Role Description

• Proven experience in digital banking, business analysis, or a related field.
• Understanding of digital banking operations and sales processes.
• Experience working with technology teams to enhance digital banking platforms.
• Ability to conduct market research, competitor analysis, and process investigations.
• Proficiency in process mapping tools (e.g., Visio or similar).
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management skills, especially at a senior level.

Experience in financial services or banking is a strong advantage

Technology & Process Support:

• Act as a liaison between sales & distribution teams and technology teams for digital case submissions or issues.
• Investigate and resolve issues related to digital case processing and approvals.
• Work closely with IT and product teams to improve digital sales journeys.
• Provide post release support in the form of sanity testing and debugging activities

Market & Competitor Research:

• Conduct in-depth market research to identify industry trends and best practices.
• Perform competitor benchmarking to enhance digital product offerings.
• Analyze customer behavior and preferences to suggest improvements in digital banking solutions.

Process & Operational Excellence:

• Conduct thorough investigations and root cause analysis on process inefficiencies.
• Design and document optimized workflows and process maps.
• Recommend process enhancements to drive efficiency and improve customer experience.

Stakeholder & Communication Management:

• Engage and manage senior stakeholders across departments.
• Prepare and present findings, reports, and recommendations to leadership teams.
• Collaborate with multiple teams, including compliance, risk, IT, and operations, to drive alignment.

Please send the update CV along with the following information to rituparna@ridik.net

If you are not interested, please refer to your friends.

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About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

Thanks & Regards,

Rituparna Das

IT Recruiter

CLPS Inc.

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