Business Analyst

Experience Range - 6 to 8 years

Job summary

As a core member of our Service Delivery Team you will own the end-to-end delivery of custom automation solutions that transform our enterprise clients workflows into efficient user-friendly experiences. With the autonomy to own and shape projects from conception to implementation you will combine analytical rigor with creative problem-solving skills to make Matterway a go to tool for our clients operational success.

Responsibilities

Lead end-to-end agile delivery of custom automation solutions from kick-off to post-launch support

Collaborate with key users to map processes understand pain points and identify inefficiencies in their workflows

Design user-centric technical solutions that balance innovation usability and measurable impact on the productivity efficiency and work quality of its users

Act as product owner for deliverables overseeing the development testing and deployment of the solution while ensuring alignment with client expectations

Standardise design practices and contribute to product enhancements by sharing client insights with internal teams

Own the success of your solution by conducting impact assessments and using analytics to monitor adoption and measure value delivered

Build long-term partnerships with clients across multiple projects acting as a trusted advisor and Matterway ambassador

Pave the way for business expansion by delivering exceptional results that drive customer happiness and referrals

Certifications Required

Excellent communication and interpersonal skills building client relationships manage complex projects prioritise dynamically solve problems Experience in UI/UX design user-friendly solutions.