Business Analyst

We are looking for an experienced ERP Analyst to support the implementation, customization, and maintenance of our ERP system. The ideal candidate will act as a bridge between clients, the support team, and the development team, ensuring smooth workflow integration and optimal system functionality.

Key Responsibilities:1. ERP System Implementation & Support

• Customize and configure ERP workflows as per business needs.
• Install new ERP software on-site and remotely.
• Provide client-side training, implementation, and post-implementation support.
• Offer online/offline support for employees and clients.
• Act as a liaison between the client and ERP support/development teams.

2. Requirement Gathering & Documentation

• Understand new client or internal requirements and communicate them clearly to the development team.
• Document all business requirements and solution specifications for stakeholders, developers, and QA teams.
• Evaluate business feasibility and recommend practical ERP solutions.

3. Testing & Solution Validation

• Coordinate with the testing team during the QA phase to ensure all requirements are implemented correctly.
• Assist in identifying, diagnosing, and troubleshooting technical issues.
• Ensure accurate tracking, reporting, and resolution of system issues.

4. Technical Demonstrations & Communication

• Deliver product demos to clients and internal teams (e.g., Sales).
• Provide step-by-step technical guidance to end users via phone, email, or chat.
• Escalate unresolved issues to internal teams (e.g., developers) and ensure timely resolution.
• Maintain proper documentation of all support issues and resolutions.

5. Change Management & End-User Training

• Help end users adapt to new system changes with minimal disruption.
• Provide ongoing support and training to clients and employees to improve user adoption.
• Minimize resistance to organizational change through communication and training.

Required Skills:

• ERP System Experience (e.g., SAP, Oracle, Microsoft Dynamics)
• Basic SQL Knowledge (ability to understand and run queries)
• Business Documentation (BRD/FRD creation and analysis)
• Client Communication & Support
• Software Installation & Troubleshooting
• Problem-Solving & Technical Diagnosis
• Leadership & Delegation Skills
• Team Collaboration & Coordination

Soft Skills:

• Excellent communication (verbal & written)
• Strong problem-solving and analytical skills
• Ability to handle multiple issues simultaneously
• Detail-oriented and customer-focused

Job Type: Full-time

Pay: ₹500,000.00 - ₹1,024,471.86 per year

Application Question(s):

• Do you have experience in ERP?

Experience:

• Business Analyst: 5 years (Required)

Work Location: In person