Business Analyst

Responsibilities

• Collaborate with clients to understand their business goals, challenges, and requirements, ensuring solutions are aligned with their strategic objectives.
• Conduct in-depth business analysis to translate client needs into technical requirements, workflows, and specifications for development and delivery teams.
• Document and maintain a detailed record of client requirements, use cases, and deliverables, providing clarity and direction throughout the solution lifecycle.

Data Analysis & Insights Generation

• Analyze client and operational data to identify trends, performance gaps, and opportunities for improvement, supporting data-driven decision-making.
• Generate actionable insights from data analysis to recommend enhancements in delivery processes and client engagement practices.
• Develop reports, dashboards, and visualizations to communicate key findings and progress updates to internal stakeholders and clients.

Process Improvement & Optimization

• Identify areas for process improvement within the delivery organization, proposing and implementing changes to enhance efficiency, quality, and client satisfaction.
• Collaborate with cross-functional teams to streamline delivery processes, enabling scalability and consistency in client experiences.
• Support the Director - Customer Success in implementing best practices for project management, documentation, and communication.

Cross-functional Collaboration & Stakeholder Management

• Act as a liaison between client-facing and technical teams, ensuring clear communication and alignment on client requirements and delivery timelines.
• Work closely with product, engineering, and customer success teams to ensure smooth delivery and continuous improvement of solutions.
• Assist in coordinating workshops, training sessions, and regular client meetings, gathering feedback and documenting outcomes for continuous improvement.

Qualifications

Skills and attributes for success

• Bachelor s degree in Business, Finance, Computer Science, or a related field; advanced degree or certification in business analysis is a plus.
• 3+ years of experience as a business analyst or in a similar role within a delivery-focused or technology-driven environment.
• Strong analytical and problem-solving skills, with a proven track record of translating client requirements into actionable insights.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
• Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI) and familiarity with project management tools (e.g., Jira, Asana).
• Knowledge of AI, machine learning, or SaaS products is a plus, as well as experience in the financial or technology sectors.