Business Analyst

Responsibilities

• Gather, analyze, and document business requirements through meetings, workshops, and interviews with stakeholders.
• Convert business needs into clear functional specifications, technical requirements, and process flow diagrams.
• Evaluate and map business processes to identify areas for improvement, automation, or system enhancement.
• Collaborate with development and testing teams to ensure accurate implementation of business requirements.
• Support ERP functional configurations and user acceptance testing (UAT).
• Prepare professional documentation such as Business Requirement Documents (BRD), Functional Design Documents (FDD), and Technical Design Documents (TDD) following best practices.
• Utilize workflow design tools and process mapping software (e.g., Visio) to illustrate business and system processes.
• Participate in solution design discussions to ensure alignment between business requirements and system capabilities.
• Provide continuous improvement suggestions based on ERP best practices and industry trends.
• Support end users with process clarification, training, and system usage documentation.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
• 2–4 years of experience as a Business Analyst, preferably in ERP environments.
• Strong functional experience in one or more ERP systems such as:
• SAP S/4HANA, Microsoft Dynamics 365 or Oracle Fusion / E-Business Suite
• or equivalent enterprise systems.
• Experience in facility management and manpower outsourcing industries is a strong advantage.
• Proficient in documentation and collaboration tools such as Microsoft Visio, Word, Excel, PowerPoint, and Azure DevOps.