Business Analyst

AECOM is seeking a Business Analyst for one of our offices in Sacramento, CA.

JOB SUMMARY:

Under the direction of the Program Document Control Manager, the Business Analyst is responsible for providing analytical and technical support for the development and implementation of the Authority’s enterprise-wide Document Control System. The position bridges the Document Control Section, IT, and program offices to ensure that business requirements are clearly defined, documented, and translated into system functionality. The incumbent will assist with the evaluation of system solutions, configuration planning, workflow design, and testing activities that support procurement, deployment, and adoption of the Authority’s enterprise-wide Document Control System.

JOB RESPONSIBILITIES:

• Identify and document existing business processes and workflows. (As-Is Process)
• Identify inefficiencies, redundancies, bottlenecks, pain points, and recommended solutions through stakeholder engagement and analysis.
• Document new business processes to address identified improvements and functional need. (To-Be Process)
• Conduct interviews to gather customer and stakeholder requirements through workshops, questionnaires, surveys, workflow storyboards, use cases, and scenarios
• Collaborate with the Document Control Section and IT to define and document detailed business, functional and technical requirements, including permissions, user roles, and access controls.
• Analyze how proposed changes will affect various stakeholder groups, including employees, customers, and partners.
• Collaborate with change managers to develop clear communication strategies and training materials that articulate the "why," "what," and "how" of upcoming changes.
• Document and communicate business and functional requirements and processes to technical teams, ensuring clarity and alignment.
• Translate requirements into Use Cases for the design, development or configuration, and testing of the identified solution.
• Perform market research to identify available products; collaborate with IT and business stakeholders to establish evaluation criteria to assess functionality and fit; schedule and participate in system demonstrations and product and vendor evaluations; and document findings and recommendations
• Assist business users with developing business rules and requirements and develop system functional specifications.
• Analyze use cases, workflows, and metadata structures to ensure system design meets operational and regulatory needs.
• Perform ad hoc research and analysis to address issues identified by end users and maintain awareness of technological trends and best practices.
• Coordinate with the Document Control SME, IT and Technical Systems & Access Coordinator on system configuration and integration of legacy data.
• Partner with IT the Process & Systems Integration Coordinator to translate business processes into system specifications.
• Develop test scripts, validation exercises, and lead user acceptance testing (UAT).
• Provide analytical support for metadata design, classification schemes, and workflow automation.
• Assist with the development of reporting templates and dashboards to support performance tracking and KPI reporting.
• Provide orientation and training to end users for modified or newly implemented processes and solutions.
• Coordinate closely with IT resources to ensure alignment, technical compliance, and data integrity.
• Establish and maintain effective working relationships and communications with client staff, project consultants, private contractors, employees, and the public.
• Other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

• BA/BS + 4 years of relevant experience, or demonstrated equivalency of experience and/or education.

PREFERRED QUALIFICATIONS:

• Experience with enterprise content management (ECM) or document control systems such as SharePoint, OpenText, or similar platforms.
• Knowledge of system implementation methodologies, including requirements gathering, workflow design, testing, and change management.
• Familiarity with data governance, metadata standards, and information architecture best practices.
• Certifications such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or related IT/Business Analysis credentials.
• Experience conducting business process analysis and documenting functional and technical requirements.
• Ability to translate business needs into technical specifications.
• Strong analytical, organizational, and written communication skills.
• Proficiency in process mapping tools such as Microsoft Visio or equivalent.
• Experience supporting projects involving document management systems or enterprise data solutions.
• Ability to work collaboratively with technical teams, business users, and consultants.

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.