Business Analyst

The Position

ABOUT US:
The East Bay Regional Park District (EBRPD) is a full-service governmental agency stewarding a metropolitan system of public open space parklands and trails in Alameda and Contra Costa counties east of the San Francisco Bay. EBRPD spans across 125,000 acres in 73 regional parks, including over 1,250 miles of trails that are enjoyed by over 25 million visitors and the community per year. The Park District acquires, manages, and preserves natural and cultural resources for everyone to enjoy now and forever to experience nature nearby.

OUR MISSION:
EBRPD preserves a rich heritage of natural and cultural resources and provides open space, parks, trails, safe and healthful recreation and environmental education. An environmental ethic guides the District in all of its activities.

OUR VALUES:

• Respect: We honor the land we steward, each other, and the park visitors we serve.
• Resilience: We creatively adapt to change. We address challenges with empathy, perspective, and determination.
• Relationships: Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
• Responsiveness: We communicate openly, honestly, and reliably.
• Transparency: We hold the public's trust through meaningful stakeholder engagement and access to timely and reliable information on decisions and performance.

• Working with a purpose for a better world today and for future generations through the preservation of open space, public access to the outdoors, and a commitment to the conservation of the natural world found east of the San Francisco Bay across 33 cities in Alameda and Contra Costa counties.
• A community of colleagues who are passionate about public service and the East Bay Regional Park District, the communities it serves, and its mission.
• Excellent benefits: Medical, Dental, Vision, Flexible Spending, and pension benefits through California Public Employees Retirement System (CalPERS).
• Tuition reimbursement and professional development.
• Free on-site parking.
• Free parking permit for EBRPD parks (for up to 2 privately owned vehicles)
• Employee discounts for certain EBRPD park amenities (reservations, daily fishing permit, public boat launch).

Under direction, performs a variety of analytical and technical work in support of departmental software applications, including web-based programs; and performs related duties as assigned.

• Has a results-oriented mindset and passion for customer service.
• Is self-driven to learn new things and solve problems.
• Enjoys helping team build collective knowledge to better perform tasks.
• Has excellent communication skills with both internal and external stakeholders.
• Is detail-oriented, well-organized, and has the ability to multi-task in a fast-paced environment.
• Keeps abreast of industry trends and technologies, including audio-visual systems

Essential Functions

• Performs day-to-day administration and operating support of the Park District's software applications and programs, including Financial ERP systems, etc.
• Investigates and analyzes user reported system issues including unacceptable response times and software errors
• Performs a full range of duties that includes working with other departments to gather requirements to create reports from various databases using report writing software tools provided by the vendor
• Analyzes and reviews business processes and procedures for potential improvement
• Addresses technical issues and troubleshoots applications
• Acts as lead in major systems installations, application migration efforts, and integration with existing systems
• Coordinates with user departments to implement conversions and upgrades
• Prepares and maintains process and report-writing documentation
• Develops project timelines
• Works with sensitive data involving Park District employees
• Develops and maintains employee security access within the Park District's software applications to ensure appropriate levels of access
• Analyzes Park District policy, procedures and processes to maximize automation opportunities while maintaining effectiveness, increasing efficiency, and strengthening internal control structure.
• Research workflow model routing issues, enhances functionality through modifications of transitions, activities, conditions and vbscripts
• Creates and maintains workflow roles including changes to employee role assignments
• Participates in software implementations including data conversions requiring the use of SQL and basic database administration such as, data normalization
• Responds to Park District employee requests for assistance and training
• Performs related duties as assigned.

Minimum Qualifications

Education: A Bachelor’s degree from an accredited college or university with major course work in business information systems, or a related field;

AND

Experience: Three (3) years of experience providing technical support for information systems, including report development. Experience as a user of customer information systems is desirable

Additional Information

Conditions of Employment:

• Possession of a valid Class C California Driver's License is a condition of initial and continued employment.
• The selected candidate must pass the Park District's Level 2 background check, which consists of Department of Justice (DOJ) fingerprinting, FBI fingerprinting, professional references, and education verification. Pursuant to the Federal Immigration and Reform Act of 1986, all hired applicants will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.
• This position is required to respond and assist in the event of a system outage as directed; may be required to work weekends or evenings.

• A current East Bay Regional Park District application submitted online, and
• Completed supplemental questions

For information regarding the District's applicable benefits package, please visit http://www.ebparks.org/about/jobs/resources/default.htm.

For temporary and/or on-call assignments, there are no benefits offered.