Business Analyst

About the job

IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.

About the Role

We are changing the way people think about customer care, and we need your help!

We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process, and/or system changes across training curricula, training delivery, quality assurance, and reporting.

As a Business Analyst, You Will…

Collect and validate data requirements for business intelligence systems

Support reporting from multiple applications

Create, validate, and recommend optimization of business processes

Support projects through development, quality assurance, user acceptance testing, and production implementation

Create internal guides, training materials, and end-user documentation

Facilitate requirements workshops

Build and manage business relationships

As a Business Analyst, You Have…

A Degree or Diploma in Computer Science, Information Systems, or equivalent experience

3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents

Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset

Experience in facilitating workshops and training sessions with diverse groups of stakeholders

Demonstrated experience creating and leading testing

Strong attention to detail

Excellent organizational and time management skills

Demonstrated strength in communications, both verbal and written

Ability to build relationships

Technical understanding and problem-solving skills